Andrew Gallogly
Carpentersville,IL
Summary
I am seeking an opportunity to apply my past experiences and unique background to make meaningful contributions in an organization that aligns with my personal values. I have been successful working in a team environment, as well as independently. Over the years I have gained the ability to work under pressure and multi-task delivering quality results. My most recent years have been as a professional support analyst with strong background in IT support and troubleshooting. I consistently ensure seamless operations through effective problem-solving and communication. I am a highly adaptable team player focused on delivering impactful results and fostering collaboration. Proficient in diagnosing technical issues, managing support tickets, and providing user training. I am reliable and flexible in responding to evolving challenges.
Overview
10
10
years of professional experience
Work History
Business Analyst
MRI Software
01.2020 - Current
- Successful working in a team environment, as well as independently
- Ability to work under pressure and multi-task delivering fast responses to clients and providing meaningful updates regularly
- The ability to follow instructions and deliver quality results
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Enhanced customer satisfaction by effectively addressing and resolving support issues in a timely manner
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Worked closely with account managers in handling unique or sensitive client situations requiring personalized attention and care during problem-solving activities.
- Escalated critical issues promptly to ensure rapid resolution for clients experiencing significant difficulties or potential business impact.
Business Analyst
Mitchell Aircraft
06.2018 - 06.2019
- Company Overview: Sales Support
- Responsible for conducting market research in support of sales team
- Conducted and provided data analysis as a critical part of the sales process
- Demonstrated strong written and verbal skills
- Ensured timely delivery of all sales support projects
- Deescalate issues with clients
- Identify software bugs and troubleshoot solutions
- Find creative solutions to issues that are occurring within the software
- Follow-up with clients in regards to issues experienced if an issue cannot be dealt with immediately
- Develop templates for colleagues to use in an abundance of scenarios
- Sales Support
11.2017 - 12.2018
Flower Technician
Greenest Green LLC
08.2014 - 06.2016
- Ensuring high quality product by diligently adhering to operational processes
- Made positive contributions to the bottom line
- Troubleshoot issues and solve problems successfully through collaborative and individual research
- Exceeded monthly and yearly quotas
- Adhered to strict regulations, protocols, and compliance standards set by the State of Colorado
Education
Bachelors - History
University of Colorado Boulder
01.2019
Skills
- Business Analyst
- Quality Assurance
- SQL Proficiency
- Test case scenarios
- Documentation
- Customer Communication
- Support ticketing systems
- Application support
- Remote Support
- Call Management
- Problem-Solving
Websites
Timeline
Business Analyst
MRI Software
01.2020 - Current
Business Analyst
Mitchell Aircraft
06.2018 - 06.2019
11.2017 - 12.2018
Flower Technician
Greenest Green LLC
08.2014 - 06.2016
Bachelors - History
University of Colorado Boulder