Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Andrew Garcia

Millbrae,CA

Summary

Hardworking and passionate, I am an entry-level job seeker with strong organizational and problem-solving skills, eager to contribute to team success and achieve company goals. As a dependable candidate with over 5 years of experience as a Technician, I possess excellent troubleshooting, customer service, and analytical skills. I am highly effective in compliance with safety standards and skilled in maintenance and repairs. Ready to take on added responsibilities to meet team objectives, I seek a full-time/part-time position that leverages my interpersonal and time management skills in a professional challenge.

Overview

8
8
years of professional experience

Work History

Genius Administrator

Apple Inc.
09.2018 - Current
  • Enhanced customer satisfaction by performing accurate diagnostics and timely repairs, on average of 15 to 18 minutes per appointment.
  • Assisted an average of more than 20 customers daily.
  • Collaborated with 3 departments to troubleshoot complex issues and provide optimal solutions.
  • Assisted in training 8 new technicians, sharing knowledge, and best practices to ensure consistent quality across the teams.
  • Ensured daily adherence to over 50 of Apple's repair guidelines, maintaining a high standard of workmanship across all activities.
  • Supported Macintosh Administrators by counting an inventory of over 100 service items.
  • Initiated contact with at least 15 business clients daily, laying the groundwork for strong relationships.

Wholesale Merchandiser

Costco
04.2016 - 04.2018
  • Skilled at working independently, if needed.
  • Collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Restocked 5 to 10 pallets of merchandise per item in the warehouse.
  • Certified Forklift Operator.
  • Redesigned floor merchandise layout for optimal efficiency.


Education

BBA - Accounting And Business Management

San Francisco State University
San Francisco, CA
12.2024

Skills

  • Hardware Repair
  • Software Installation
  • Device configuration
  • Client Relationship Building
  • Problem-solving abilities
  • Effective Communication
  • Time Management
  • Task Prioritization

Languages

Spanish                                                                                                                                    Fluent        


English                                                                                                                                     Native

Timeline

Genius Administrator

Apple Inc.
09.2018 - Current

Wholesale Merchandiser

Costco
04.2016 - 04.2018

BBA - Accounting And Business Management

San Francisco State University
Andrew Garcia