Andrew Garcia
Harlingen
Summary
About me: Analytical, detail-oriented professional with 10+ years of extensive experience in providing exceptional customer service, administering customer transactions, and team leadership. Exceptionally organized and focused, demonstrating an outstanding aptitude to manage and balance a variety of tasks in a fast-paced environment.
Overview
9
9
years of professional experience
Work History
Food and Beverage Team Leader
Target
Harlingen, TX
11.2023 - Current
- Trained and led team members to efficiently complete daily tasks
- Monitored and ensured timely completion of tasks by team members
- Managed incoming food trucks for cooler and freezer stock
- Dismantled and organized food pallets for inventory
- Moved freight to sales floor for customer access
- Maintain backroom cleanliness and utilize proper backstocking standards to maintain accurate inventory numbers
- Collaborated with 3rd party vendors to ensure consistent product availability for guests
- Plan workload to be complete during the week- planogram revisions, sales planners, price change, etc
- Quarterly check-ins and performance conversations with team members
IOS/iPadOS Tech Support Advisor
Kelly Connect/Apple
05.2023 - Current
- Managed all incoming and outgoing calls for technical support. -Troubleshoot iPhones, iPads, Airpods, etc
- Assist customers with account access, account recovery
- Coordinated in-store appointment schedules for customers at the service desk.
- Trained users on operating components and systems to improve user proficiency.
- Clarified technical information for non-technical individuals to foster better understanding.
Assistant Manager
CVS
02.2022 - 05.2023
- Led teams daily to achieve target sales goals. Rang out customers during peak hours.
- Closed registers at the end of the day to count sales, replenish cash drawers, and create a daily deposit.
- Coordinated schedules and delegated assignments to optimize coverage and service.
- Developed detailed weekly itineraries to outline employee tasks and schedules. assigning tasks to employees.
- Maintained inventory of all merchandise in store.
- Assisted in creating employee schedules to optimize coverage and service levels. and delegating assignments to meet coverage and service demands.
Assistant Manager
Rosie’s Grocery Store
05.2017 - 04.2021
- Delivered customer service by assisting customers and resolving inquiries and complaints to enhance customer satisfaction.
- Handled all cash flow coming in and going out of business.
- Managed cash flow transactions to ensure accurate reporting and financial integrity.
- Conducted regular inventory counts to verify stock levels and address discrepancies for accurate forecasting.
- Mentored team members to enhance professional development and accountability in the workplace.
Education
Core Curriculum in Pursuit of Journalism Degree
Texas State Technical College
Harlingen, TXSkills
- Retail Operations Management
- Inventory Management
- Operational Efficiency
- Customer Engagement
- Scheduling coordination
- Proficient with Microsoft Office
- Problem-Solving
- Team Leadership
- Multitasking
- Scheduling coordination
Timeline
Food and Beverage Team Leader
Target
11.2023 - Current
IOS/iPadOS Tech Support Advisor
Kelly Connect/Apple
05.2023 - Current
Assistant Manager
CVS
02.2022 - 05.2023
Assistant Manager
Rosie’s Grocery Store
05.2017 - 04.2021
Core Curriculum in Pursuit of Journalism Degree
Texas State Technical College