Andrew Gaudet
Jacksonville,Florida
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Help Desk Technician
Astadia
Jacksonville Beach, FL
05.2023 - Current
- Tested new hardware and software configurations
- Installed operating system updates, and imaged computers
- Providing support for mobile devices running Windows, iOS, and Android operating systems
- Applying software updates and patches using Microsoft Windows Update or other automated update systems
- Troubleshooting and resolving operating system issues for Windows 11, and Windows 10
- Train end-users in computer system use, providing guidance and assistance to help them learn and use software applications and tools
- Answering and resolving help desk requests via Answering and resolving help desk requests via salesforce
- Diagnose, troubleshoot, and resolve hardware, software, and other network and system problems, using technical expertise and problem-solving skills to identify and resolve issues in a timely manner
- Load data and install software and peripherals, ensuring that all equipment is properly configured and functioning as expected
- Providing email support to end users
The Foundation Academy
Information technology intern
Jacksonville, FL
08.2021 - 08.2022
- Resolved network connectivity issues.
- Performed troubleshooting to diagnose and resolve technical issues.
- Monitored performance and maintained systems according to requirements.
- Provided end-user training when needed.
- Repaired damaged cables or replaced defective components as necessary.
- Maintained records, logs and lifecycle documentation of work requests.
- Increased overall company performance through improved IT uptime and cost reductions.
- Served as first point of contact for incoming technical service calls and emails.
Education
Bachelor of Science - Management Information Systems
Florida State College At Jacksonville
Jacksonville, FL04.2025
Associate of Arts - Management Information Systems
Florida State College At Jacksonville
Jacksonville, Florida04.2023
Skills
- Hardware and Software Installation
- Hardware Replacement
- Computer Configurations
- Laptop Servicing
- Inventory Management
- Cable Pulling
- Virus Detection Software
- System Backup
- System Testing
- Teamwork
- Network Troubleshooting
- Ticket Management
Certification
Comptia A+
ITIL4 Foundation
Azure Fundamentals
Timeline
Help Desk Technician
Astadia
05.2023 - Current
The Foundation Academy
Information technology intern
08.2021 - 08.2022
Bachelor of Science - Management Information Systems
Florida State College At Jacksonville
Associate of Arts - Management Information Systems
Florida State College At Jacksonville
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