Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrew Gaudet

Jacksonville,Florida

Summary

Dynamic Client Technical Support Specialist with a proven track record at Availity, excelling in hardware and software installation. Adept at diagnosing complex issues and training users, I leverage strong problem-solving skills to enhance system performance and ensure customer satisfaction. Committed to delivering efficient solutions and fostering collaboration across departments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Client Technical Support Specialist

Availity
Jacksonville, FL
10.2024 - Current
  • Delivered first-level support by troubleshooting service and equipment issues via inbound calls and tickets.
  • Collaborated with departments to efficiently resolve complex customer issues.
  • Trained users on new technologies and procedures to improve job performance.
  • Diagnosed system problems using remote tools for customer machine access.
  • Documented case notes and updated work orders in Salesforce for accurate record-keeping.
  • Identified potential solutions for system errors through detailed analysis.
  • Ensured swift resolution of customer queries by utilizing cross-departmental resources.

Help Desk Technician

Astadia
Jacksonville Beach, FL
05.2023 - 09.2024
  • Tested new hardware and software configurations for optimal performance.
  • Installed operating system updates and imaged computers to enhance functionality.
  • Provided support for mobile devices running iOS and Android operating systems.
  • Applied software updates and patches through Microsoft Windows Update and automated systems.
  • Troubleshot and resolved operating system issues for Windows 10 and Windows 11.
  • Trained end users in computer system usage, offering guidance on software applications.
  • Handled help desk requests via ServiceNow, ensuring prompt resolution of issues.
  • Diagnosed and resolved hardware, software, and network problems using technical expertise.

Education

Bachelor of Applied Science - Information Systems Technology

Florida State College At Jacksonville
Jacksonville, Florida
12-2025

Skills

  • Hardware and software installation
  • System configurations
  • Laptop servicing and maintenance
  • Inventory management
  • Virus detection and removal
  • System backup and recovery
  • Network troubleshooting
  • Ticket management and resolution

Certification

Comptia A+

ITIL 4 Foundation

Azure Fundamentals

Timeline

Client Technical Support Specialist

Availity
10.2024 - Current

Help Desk Technician

Astadia
05.2023 - 09.2024

Bachelor of Applied Science - Information Systems Technology

Florida State College At Jacksonville
Andrew Gaudet