Andrew Gentz
Hastings,MN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
MRO General Manager
Collins Aerospace
10.2020 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performanceresults.
MRO Customer Manager
Collins Aerospace
01.2019 - 10.2020
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
MRO Operations Manager & Sr. Supervisor
Collins Aerospace
04.2015 - 12.2018
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Sr. Customer Account Manager
Collins Aerospace
11.2013 - 03.2015
- Boosted customer satisfaction ratings by promptly addressing and resolving inquiries and concerns.
- Strengthened client relationships through regular communication and personalized account management.
Education
MBA - Organizational Leadership
Concordia University, St. Paul
Saint Paul, MN08.2017
BBA - Aviation Management
University of North Dakota
Grand Forks, ND05.2001
Skills
- Project Management
- P&L Management
- Operations Oversight
- Staff Development
- Training and coaching
- Relationship Building
- Project Planning
- Problem Resolution
- Operations Management
- Performance Improvements
Certification
- FAA Airline Transport Pilot
- FAA Certified Flight Instructor
- RTX CORE Champion
- RTX CORE Professional (in progress)
Accomplishments
RTX High Potential Designation 2023 & 2024
Timeline
MRO General Manager
Collins Aerospace
10.2020 - Current
MRO Customer Manager
Collins Aerospace
01.2019 - 10.2020
MRO Operations Manager & Sr. Supervisor
Collins Aerospace
04.2015 - 12.2018
Sr. Customer Account Manager
Collins Aerospace
11.2013 - 03.2015
MBA - Organizational Leadership
Concordia University, St. Paul
BBA - Aviation Management
University of North Dakota