Andrew Gertz
Chico,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
Mental Health Case Manager
Butte County Behavioral Health
Chico, CA
12.2024 - Current
- Collected information about clients through interviews, observation, or tests.
- Assisted individuals with stress management, self-esteem and issues associated with emotional and mental health.
- Engaged in outreach activities within the community to promote awareness of mental health issues.
- Actively listened while engaging with clients during one-on-one counseling sessions.
- Counseled family members to assist in understanding, dealing with or supporting clients or patients.
- Referred patients or clients to community resources or specialists.
- Prepared and maintained required treatment records and reports.
- Responded to crisis situations when severe mental health and behavioral issues arose.
Locksmith Apprentice
All About Locks, Michael Meyer
Chico, United States
10.2023 - Current
- Assisted senior locksmiths in repairing and installing locks
- Cut and duplicated keys for residential and commercial clients
- Performed lock picking and lockout services
- Maintained accurate records of all locksmith activities
- Assisted senior locksmiths in installing master key systems for large commercial clients.
Shift Manager
Walgreens Boots Alliance
Chico, CA
12.2023 - 12.2024
- Ensured compliance with health and safety regulations.
- Resolved conflicts between staff members in a professional manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Responded quickly and effectively to emergency situations as they arose.
- Prepared detailed incident reports following any incidents that occurred during shifts.
Correctional Deputy
Butte County Sheriff's Office
Oroville, CA
09.2005 - 09.2023
- Monitored and patrolled assigned areas within a correctional facility to ensure security of inmates and staff.
- Conducted searches of inmates, cells, living quarters, and other areas as necessary for contraband or other prohibited items.
- Supervised inmate activities such as recreation, visitation, meals, showers, and work assignments.
- Intervened in physical altercations between inmates to maintain order and prevent injury.
- Enforced institutional rules and regulations by issuing verbal warnings and disciplinary actions when warranted.
- Transported inmates to medical appointments, court appearances, or other locations outside the facility.
- Inspected locks on cells or doors to ensure they are secure prior to leaving shift.
- Completed paperwork related to incidents such as discipline reports or incident reports.
- Provided assistance to medical staff during emergency situations involving an inmate's health or safety.
- Maintained logs of all activities occurring throughout the shift including inmate movement and visitors entering the facility.
- Assisted with classification process of newly admitted inmates by interviewing them regarding their crimes committed and behavior while incarcerated in previous facilities.
- Used appropriate force when necessary to control unruly inmates or those attempting escape from custody.
- Responded quickly and appropriately in emergency situations that required immediate action such as fires or riots.
- Searched incoming mail for contraband items before delivering it to prisoners.
- Inspected cells and conducted random searches of common areas.
- Detected potential threats and quickly defused conflicts.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
Education
Criminal Justice
Chico State University
Chico05.2004
Skills
- Mental health evaluations
- Case management proficiency
- Stress reduction strategies
- Interpersonal communication
- Suicide risk assessment
- Client advocacy
- Substance abuse
- Multidisciplinary collaboration
- First Aid/CPR
- Friendly, Positive Attitude
- Leadership
Affiliations
- Participate in numerous organized races including half marathons and 10k races.
Accomplishments
- Received numerous challenge coins while working at Butte County Sheriff's Office.
Timeline
Mental Health Case Manager
Butte County Behavioral Health
12.2024 - Current
Shift Manager
Walgreens Boots Alliance
12.2023 - 12.2024
Locksmith Apprentice
All About Locks, Michael Meyer
10.2023 - Current
Correctional Deputy
Butte County Sheriff's Office
09.2005 - 09.2023
Criminal Justice
Chico State University
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