Andrew Giatti
Las Vegas
Summary
Account Manager specializing in client satisfaction and engagement strategies. Proven track record in developing tailored insurance solutions and conducting comprehensive policy reviews, resulting in increased client loyalty and business growth. Expertise in client relationship management and staff training, with a strong focus on Sales growth and operational efficiency.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Surveillance Shift Supervisor
ParkMGM
Las Vegas
03.2024 - 01.2026
- Supervised surveillance operations across gaming areas and facilities.
- Trained new staff on surveillance protocols and equipment usage.
- Submitted highly detailed surveillance reports to professionals, carefully documenting all activity during shift.
- Communicated violations to appropriate personnel and followed up with detailed documentation of incidents.
Account Manager
ANS Employee Benefits
Las Vegas
01.2021 - 03.2024
- Acted as main point of contact in matters relating to client concerns and needs.
- Maintained accurate records of all customer interactions in the CRM system.
- Developed strategies to enhance client satisfaction and loyalty through personalized engagement.
- Assisted clients in selecting appropriate insurance coverage options.
- Conducted thorough policy reviews to identify coverage gaps and risks.
- Educated clients on policy features, benefits, and exclusions.
Commercial Account Manager
Assurance LTD
Las Vegas
03.2022 - 12.2022
- Managed client relationships and ensured satisfaction with services provided.
- Facilitated communication between clients and internal teams for efficient service delivery.
- Developed customized insurance solutions tailored to client needs.
- Conducted regular account reviews to assess coverage and risk exposure.
- Analyzed market trends to identify opportunities for business growth.
- Ensured compliance with all applicable laws, regulations, policies and procedures.
Broker Services Coordinator
Elevance Health
Las Vegas
11.2021 - 03.2022
- Resolved customer complaints in a timely manner while upholding company standards.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
Insurance Agent
Liberty Mutual
Las Vegas
03.2018 - 11.2021
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Facilitated claims submissions and follow-ups for clients.
- Collaborated with underwriters to evaluate insurance applications.
- Assisted clients in selecting appropriate insurance coverage options.
Account Representative
Statefarm Insurance
Las Vegas
01.2015 - 03.2018
- Provided excellent customer service to ensure client satisfaction.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed and maintained strong relationships with clients, vendors and colleagues.
Education
Some College (No Degree) - Business Administration
College of Southern Nevada
Las Vegas, Nevada, NVSkills
- Client relationship management
- Risk management
- Staff training
- Report writing
- Customer engagement strategies
- Market analysis
- Effective communication
- Problem solving
- Attention to detail
- Team collaboration
- Time management
Certification
Licensed Insurance Producer Property/ Casualty/ Life & Health
Timeline
Surveillance Shift Supervisor
ParkMGM
03.2024 - 01.2026
Commercial Account Manager
Assurance LTD
03.2022 - 12.2022
Broker Services Coordinator
Elevance Health
11.2021 - 03.2022
Account Manager
ANS Employee Benefits
01.2021 - 03.2024
Insurance Agent
Liberty Mutual
03.2018 - 11.2021
Account Representative
Statefarm Insurance
01.2015 - 03.2018
Some College (No Degree) - Business Administration
College of Southern Nevada