ANTONIO CURIEL MACEDO
Las Vegas
Summary
Dependable Surveillance Shift Supervisor committed to enhancing team performance and driving company success. Demonstrated expertise in leading teams, adapting to dynamic environments, and upholding high standards of operational excellence. Recognized for a hardworking, ethical approach and meticulous attention to detail, consistently prepared to tackle any task that supports team objectives and business growth. Eager to leverage skills and knowledge in a challenging new role that fosters professional development and contributes to organizational goals.
Overview
7
7
years of professional experience
Work History
Surveillance Shift Supervisor
Excalibur Hotel & Casino
10.2024 - Current
- Mentored new operators on essential duties such as detecting suspicious activity, maintaining records, and utilizing equipment efficiently.
- Improved overall Security response time with the introduction of streamlined communication channels between Surveillance staff and Security personnel.
- Monitored gambling activities for compliance with state and local regulations.
- Trained new Surveillance Operators on key factors to watch for and internal reporting procedures.
- Maintained a safe and secure casino environment by closely monitoring gaming activities, identifying potential threats, and taking appropriate action.
- Demonstrated strong leadership qualities by setting clear expectations for team performance, providing constructive feedback, and recognizing staff achievements regularly.
- Operate CCTV/digital recording programs to conduct surveillance and routine surveillance filming, review videos, and complete documentation to detect suspicious activity throughout casino and gaming areas.
- Ensured adherence to company policies and procedures related to surveillance operations at all times.
Surveillance Operator
New York - New York Hotel & Casino
11.2022 - 10.2024
- Developed strong familiarity with facility layouts, entrances, exits, and high-risk areas through daily monitoring activities.
- Assessed live footage to identify potential threats or criminal activity in real-time.
- Participated in ongoing training sessions to stay current on industry trends and advancements in technology.
- Operated variety of surveillance equipment, including video cameras, monitors, and recording devices.
- Reported any observed violations or potential risks to appropriate personnel immediately.
- Coordinated with other departments as needed for efficient information sharing and incident handling.
- Maintained detailed logs of all observed incidents and actions taken during shifts.
- Ensured adherence to company policies and procedures related to surveillance operations at all times.
- Collaborated with security team members to maintain overall safety and prevent unauthorized access.
- Trained new surveillance operators on proper procedures and best practices for monitoring activities.
- Oversaw casino operations and patron activities, monitoring for cheating or theft.
- Monitored activities and enforced adherence to state gaming regulations.
- Maintained meticulous logs of daily activities.
Security Officer
NEW YORK NEW YORK HOTEL & CASINO
09.2020 - 11.2022
- Documented security-related situations and submitted in-depth reports to management
- Enforced security regulations and escorted non-compliant individuals to private areas for processing
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity
- Monitored premises and recorded activity in daily officer reports
- Verified photo IDs and tickets to allow guests passage
- Addressed problems quickly and reported clear information while working under minimal supervision
- Observed patrons and customers to quickly address security situations
- Completed incident reports to record security or loss prevention incidents
- Responded to accidents and administered first aid to individuals
- Reported safety hazards for remediation response
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds
- Responded to medical emergencies before paramedic and law enforcement arrival
Cashier Attractions
NEW YORK NEW YORK HOTEL & CASINO
09.2019 - 09.2020
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences
- Screened guests for specific ride criteria, refusing patrons for not meeting height requirements
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Accepted cash and credit card payments, issued receipts and provided change
- Trained new team members in cash register operation, stock procedures and customer services
- Operated cash register or POS system to receive payment by cash, check and credit card
- Delivered high level of customer service to patrons using active listening and engagement skills.
Attractions Attendant
NEW YORK NEW YORK HOTEL & CASINO
07.2018 - 09.2019
- Operated attraction equipment precisely to concur with operational procedures
- Screened guests for specific ride criteria, refusing patrons for not meeting height requirements
- Assisted patrons with unloading and loading to remain compliant with safety regulations
- Inspected equipment to detect wear and tear and noted parts needing immediate repair
- Pulled down safety bars and secured riders according to specified attraction details
- De-boarded passengers for safety to repair attraction equipment for optimal operation
- Trained new employees on ride operations, pointing out safety mechanisms and features
- Checked seatbelts of riders to maximize safety and manage risk
- Provided excellent and professional service to ensure guest satisfaction
- Cleaned vehicles, booths and seats on rides to achieve sanitary compliance with ride regulations
- Remained up to date on emergency practices and procedures to guide patrons to safety if necessary
- Delivered crucial safety information to patrons and checked machinery before starting rides
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
Education
Associate of Arts - Criminal Justice
College of Southern Nevada
Las Vegas, NV12-2024
Skills
- Crime Prevention Methods
- Report Writing
- Continuous Improvement
- Trustworthy and diligent
- Detail-oriented observation
- Security Procedures Knowledge
- Itrak
- CCTV surveillance
- Vigilant and Watchful
- Customer Service
- Ethical decision-making
- Responsive to new challenges
- Teamwork and Collaboration
- Patience and Concentration
- High level of integrity
- Effective multitasking
- Honest and Dependable
- Effective listening skills
- Verbal and Written Communication
- Proficient in Microsoft Office
LANGUAGE
ENGLISH Fluent
Spanish Fluent
Timeline
Surveillance Shift Supervisor
Excalibur Hotel & Casino
10.2024 - Current
Surveillance Operator
New York - New York Hotel & Casino
11.2022 - 10.2024
Security Officer
NEW YORK NEW YORK HOTEL & CASINO
09.2020 - 11.2022
Cashier Attractions
NEW YORK NEW YORK HOTEL & CASINO
09.2019 - 09.2020
Attractions Attendant
NEW YORK NEW YORK HOTEL & CASINO
07.2018 - 09.2019
Associate of Arts - Criminal Justice
College of Southern Nevada
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