Cassandra Willner
Riverside,CA
Summary
Observant Surveillance Agent looking to build upon skills and tackle new responsibilities. Comprehensive experience operating radio equipment, CCTV and other surveillance tools. Excellent knowledge of safety laws to take swift action during emergencies.
Overview
7
7
years of professional experience
Work History
Surveillance Agent II
Yammava
09.2021 - Current
- Monitored security cameras for improper actions by patrons and dealers.
- Observed casino operations for irregular activities such as Title 31 and suspicious concerns.
- Watched both live and recorded video surveillance footage.
- Recorded time, date and location of incidents.
- Quickly and accurately deliver feedback to management.
- Understanding information to complete tasks correctly and efficiently.
- Save footage and write accurate reports.
- Used incident reporting software such as facial recognition, license plate reader, VIP tracking, to track daily activities.
- Maintained high awareness towards safety, damage and loss prevention.
- Maintained log of surveillance operations, noting discrepancies or suspicious activity.
- Reported violations of policies, laws and suspicious behaviors to on-site security personnel or local law enforcement.
- Used electronic surveillance cameras to watch tables and other gambling activities on gaming floor, tracking suspicious activities and documenting identified violations.
Third Party Banker
Knighted Ventures
04.2017 - 08.2021
- Developed and maintained strong customer relationships, providing exceptional service.
- Protecting the integrity of all table games.
- Understanding of all table game procedures
- Understanding and correctly paying out winning to bets and taking all losing bets.
- Maintaining focus on all activity on the table games.
- Counted, verified all hands that are being dealt.
- Observe and note any suspicious game play.
Lead Retail Sales Associate
Ralph Lauren
11.2016 - 03.2017
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
Associate of Arts - Business Administration And Management
Riverside Coumminty College
Riverside, CA06.2025
High School Diploma -
John C. Kimball High School
Tracy, CA06.2012
Skills
- CCTV Maintenance
- Knowledge of Body Language
- Criminal Investigations
- Professional Development
- Multiple-Screen Monitoring
- Crime Prevention Methods
- Video Recordings
- Critical Thinking
- Report Writing
- Live Recording
- Detailed Documentation
- Suspicious Activity Monitoring
- Surveillance Reporting
- Safety Violations
- Asset Protection
- Locating Individuals
- Knowledge of Gaming Regulations
- Time Management
- Cheating Monitoring
- Database Software Knowledge
- Radio traffic Knowledge
- Dispatching Knowledge
Accomplishments
- Achieved Title 31 training by completing a course with accuracy and efficiency.
- Multiple E-props.
- Multiple winning live catches on table games.
- multiple live catches on violation of policy and procedures in various departments.
- Assisted in high priority incidences.
- Completed course in trafficking knowledge.
- Completed course in Law Enforcement interviewing.
- Lead position in retail.
Timeline
Surveillance Agent II
Yammava
09.2021 - Current
Third Party Banker
Knighted Ventures
04.2017 - 08.2021
Lead Retail Sales Associate
Ralph Lauren
11.2016 - 03.2017
Associate of Arts - Business Administration And Management
Riverside Coumminty College
High School Diploma -
John C. Kimball High School
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