Tyler Asay
Lakeland,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Surveillance Agent II
Seminole Tribe Gaming Commission
08.2024 - Current
- Supervise and maintain a healthy work environment when no Supervisor is present
- Responsible for assisting with training, orientation and shadowing of New Hire employees, to ensure a ready work-force
- Ensured compliance with gaming regulations, promptly reporting any violations or discrepancies observed.
- Collaborated with casino security personnel for effective incident response and resolution.
- Maintained detailed records of activities observed during shifts to assist in investigations and audits.
- Effectively prioritized tasks during high-pressure situations, ensuring timely responses to potential threats without compromising overall security coverage.
Surveillance Agent
Seminole Tribe Gaming Commission
06.2022 - 08.2024
- To Survey and conduct reviews on the Casino Gaming Floor
- Making sure that Gaming Policies, Procedures and SOPs are followed through to their entirety
- Observe and review coverage across multiple areas on the Gaming Floor and Cage to ensure protection of Tribal assets
- Be able to multi-task and work under high stress scenarios
- Being vigilant and always alert to monitor for any collusion, errors or incidents that may occur on the Gaming Floor that could potentially harm tribal assets, whether a patron or employee
- Be knowledgeable on many different SOPs and Procedures that are constantly changing
- Employee of the Quarter (Quarter 4 2024) - Identified a team of three Advantage Players, with no loss to Tribal Assets
Regular Rural Carrier
United States Postal Service
09.2017 - 01.2022
- Accurately sort and case mail to stage for delivery
- Maintain organization, accuracy and safety standards to deliver my route in a timely manner and meeting time deadlines
- Worked under high stress situations that require full attentiveness at all times
- Provided Customer Service at customer's door and mailbox, by being a "Mobile Post Office"
- Participated in Rural Reach Program and secured a sale for an estimated $75,000 a year for the Post Office
- Participated as a Union Steward for the NRLCA also, trained to be a On Job Instructor to teach new hires
- Pleasantly greeted and engaged customers, assisting with any mail-related issues
Casual Mail Handler
United States Postal Service
11.2016 - 09.2017
- Maintained a clean and organized workspace to facilitate efficient mail handling processes
- Proved successful working within tight deadlines and a fast-paced environment
- Demonstrated versatility by adapting to a variety of different mail handling situations, such as working with oversized packages or managing high volumes during peak periods
- Worked extended periods of time 12 plus hours, 6 days a week and maintained the Post Office safety standard with no reported incidents
Phone Operator
AAA Communications
11.2015 - 06.2016
- Answered phone calls for hospitals throughout Florida, answered calls for locally owned businesses in Hillsborough County
- Took down accurate information of the situation, what was needed, phone numbers, names, dates and time
- To have the information sent to a dispatcher who would contact the On Call supervisor and have the situation resolved
- Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.
Army Infantry
United States Army
01.2013 - 07.2015
- Provided security for villages as well as fellow soldiers for 12 hour periods
- Maintained security and accountability on weapons as well as supplies and ammunition, resulting in zero losses
- Operated cameras for 12 hour shifts to be an early security detection force resulting in no undetected invasions as well as stopping many threats before they could reach an area to cause harm
- Provided leadership to a group of seven soldiers while on a plow detail with no incidents recorded as well as getting the job accomplished to an above average standard and got everyone recommended for ARCOM
- Worked on Refitment Issue Detail, managing and keeping accountability of 1000's of items
- Self-motivated, with a strong sense of personal responsibility.
- Supply assistant, managed all the company items
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Riverview High School
Riverview, FL06-2012
Skills
- Report writing
- Video monitoring
- Surveillance equipment expertise
- Multi-tasking
- Attention to detail
- Critical thinking
- Organizational skills
- Customer service
- Conflict resolution
- Computer proficiency
- Training and mentoring
- Goal oriented
Timeline
Surveillance Agent II
Seminole Tribe Gaming Commission
08.2024 - Current
Surveillance Agent
Seminole Tribe Gaming Commission
06.2022 - 08.2024
Regular Rural Carrier
United States Postal Service
09.2017 - 01.2022
Casual Mail Handler
United States Postal Service
11.2016 - 09.2017
Phone Operator
AAA Communications
11.2015 - 06.2016
Army Infantry
United States Army
01.2013 - 07.2015
High School Diploma -
Riverview High School
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