Aracelis Orlowski
Pembroke,MA
Summary
Observant Surveillance Agent looking to build upon skills and tackle new responsibilities. Comprehensive experience operating radio equipment, CCTV and other surveillance tools. Excellent knowledge of safety laws to take swift action during emergencies.
Overview
34
34
years of professional experience
Work History
Surveillance Agent
Seminole Tribe Of Florida
01.2018 - Current
- Monitored security cameras for improper actions by patrons and dealers.
- Observed casino operations for irregular activities such as theft.
- Escorted inebriated and unruly patrons from property to maintain order and safety of staff and guests.
Table Games Dual Rate Dealer
Hard Rock Cafe Hotel & Casino
06.2008 - 01.2018
- Learned and followed company procedures to maintain consistency and standards.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Answered players questions and resolved disputes to provide excellent customer service.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Assisted players with placing bets, educating on game rules to increase understanding.
Table Games Dealer
Foxwoods Resort And Casino
02.1992 - 05.2008
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Learned and followed company procedures to maintain consistency and standards.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Answered players questions and resolved disputes to provide excellent customer service.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Table Games Dealer
Condado Plaza
11.1989 - 01.1992
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Learned and followed company procedures to maintain consistency and standards.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Dealt cards and compared hands to determine winners of games such as blackjack.
Education
High School Diploma -
Bayamón High School
Bayamón, Puerto Rico05.1989
Skills
- Detailed Documentation
- Live Recording
- Critical Thinking
- Professional Development
- Video Recordings
- Active Listening
- Security Standards Expertise
- CCTV Camera Operations
- Reading Comprehension
- Knowledge of Body Language
- Thorough Investigative Abilities
- Card Counting
- Threat Detection
- Table Games Procedures Knowledge
- Electronic Surveillance
- Report Writing
- Surveillance Reporting
- Incident Reporting
Languages
Spanish
Native or Bilingual
Timeline
Surveillance Agent
Seminole Tribe Of Florida
01.2018 - Current
Table Games Dual Rate Dealer
Hard Rock Cafe Hotel & Casino
06.2008 - 01.2018
Table Games Dealer
Foxwoods Resort And Casino
02.1992 - 05.2008
Table Games Dealer
Condado Plaza
11.1989 - 01.1992
High School Diploma -
Bayamón High School