Stephen Domina
Casino Surveillance Supervisor
Altoona,IA
Summary
Seasoned Gambling Investigator with demonstrated gaming surveillance systems operations expertise. Gathers data, compiles information and prepares clear and concise reports. Alerts proper authorities of illegal and unusual activities to maximize safety.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Casino Surveillance Supervisor
Prairie Meadows Casino, Racetrack, & Hotel
Altoona, Iowa
11.2012 - Current
- Maintained log of surveillance operations, noting discrepancies or suspicious activity.
- Reviewed video surveillance footage.
- Reported violations of policies, laws and suspicious behaviors to on-site security personnel or local law enforcement.
- Reviewed live and archived video surveillance footage for investigative purposes.
- Utilized well-developed interpersonal and communication talents to work well with upper management, fellow team members and casino patrons.
- Reported violators and incidents to correct staff members and followed up with detailed documentation.
- Supervised and trained surveillance observers.
- Remained composed and calm even when situations were stressful or had escalated in order to effectively contribute to security needs.
- Used electronic surveillance cameras to watch tables and other gambling activities on gaming floor, tracking suspicious activities and documenting identified violations.
Table Games Floor Supervisor/Dealer
Prairie Meadows Casino, Racetrack, & Hotel
Altoona, Iowa
11.2010 - 11.2012
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Monitored chips purchases, table inventories and player win ratios.
- Oversaw area games to maintain security and compliance.
- Watched closely to catch errors and notified surveillance of irregularities.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Contacted security department to discuss potential or confirmed illegal activities and cheating.
Surveillance Agent
Lakeside Casino
Osceola, Iowa
11.2007 - 11.2010
- Monitored security cameras for improper actions by patrons and dealers.
- Watched both live and recorded video surveillance footage.
- Operated CCTV equipment, radios and ancillary equipment to reduce crime, disorder and fear of crime.
- Investigated prior incidents on CCTV to prepare reports for local authorities.
- Supplied extracts from CCTV recordings to maintain records.
- Operated and maintained surveillance equipment.
Table Games Dealer
Lakeside Casino
Osceola, Iowa
11.2003 - 11.2007
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
Casino Security Officer
Lakeside Casino
Osceola, Iowa
11.2002 - 11.2003
- Permitted authorized persons to enter property and monitored entrances and exits.
- Watched for irregular or unusual conditions to prevent safety hazards.
- Operated radio, telephone equipment and console monitors to watch for and report on suspicious person.
- Warned violators of rule infractions such as loitering, smoking or carrying forbidden articles.
- Performed security patrols of designated areas on foot or in vehicle.
- Remained composed and calm even when situations were stressful or had escalated in order to effectively contribute to security needs.
- Welcomed guests to casino property, directed each to check-in desk and offered to be of further assistance, delivering positive experiences in every interaction.
- Utilized well-developed interpersonal and communication talents to work well with upper management, fellow team members and casino patrons.
Education
Associate Of Arts And Sciences - Information Technology
University of Phoenix Axia
Phoenix, AZClarke Community High School
Osceola, IASkills
- Employee Relations
- Investigation Program Development
- Incident Documentation
- Evidence Collection and Preservation
- Contingency Planning
- CCTV Surveillance
- Employee Evaluation
- Security Activity Coordination
- Access Controls
- Security Regulations
- Workflow Processes
- Emergency Situations
- Stationary Surveillance
- Data Integrity
- Locating Individuals
- Security Reporting
- Strong Interpersonal Communication
- Threat and Vulnerability Analysis
- Daily Logs
- Detailed Documentation
- Constructive Feedback
- Video Recordings
- Surveillance Operations
- Weekly Payroll
- Information Confidentiality
- Law Enforcement Coordination
- Status Updates
- Asset Protection
- Data Entry
- Corrective Actions
- New Employee Orientation
- Video Documentation
- Project Management
- Surveillance Footage Review
- Investigative Writing
- Video Equipment
- Observation
Timeline
Casino Surveillance Supervisor
Prairie Meadows Casino, Racetrack, & Hotel
11.2012 - Current
Table Games Floor Supervisor/Dealer
Prairie Meadows Casino, Racetrack, & Hotel
11.2010 - 11.2012
Surveillance Agent
Lakeside Casino
11.2007 - 11.2010
Table Games Dealer
Lakeside Casino
11.2003 - 11.2007
Casino Security Officer
Lakeside Casino
11.2002 - 11.2003
Associate Of Arts And Sciences - Information Technology
University of Phoenix Axia
Clarke Community High School
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