Andrew Gonzales
Longmont,CO
Summary
Seasoned Service Manager bringing 19 years of roofing experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Project Manager Hybrid Residential/Commercial
B and L Roofing
Lakewood, CO
09.2022 - 12.2022
- Planned, designed, and scheduled phases for large projects.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Managed projects from procurement to commission.
- Coordinated material procurement and required services for projects within budget requirements.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Attended pre-constructon meetings with both the client and the G.C
- Handled all invoices from sub contractors and allocated time for the in house employees
- Do weekly job site walks to determine if the project is forecasted to be completed on time and on budget
- Schedulel crews according to job and create a job work book
- Conduct weekly tool box talks to assure safety practice on the jobsites
- Upload the company CRM to allow everyone on the team to be up to date without having to makek calls and texts
Roofing Service Manager
Spelts Roofing
Haxtun, Co
04.2016 - 12.2019
- Handled all service and warranty calls
- Determined whether roof issue is warranty claim or billable service call.
- Kept in house material inventory and tracked it accordingly to each repair
- Created work orders and dispatched them to appropriate roof tech
- Met with customers to discuss service needs and offer available solutions
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
- Provided photos and reports to either home owner or property manager
- Invoiced customers when work was completed and answered all questions pertaining to their invoice
- Updated all necessary parties when repairs were complete
- Checked in with customers after a major storm
- Inspected roofs and offered and Advanced Dependability service contract
- Manager of all roofing calls pertaining to roof leaks and issues
- Call customer to set up a time the tech can go out and investigate the leak
- Determine what materials will be needed to complete repair
- On call 24 hours 7 days a week. If tech can't arrive to repair I show up.
- Send out work orders to all techs and repairman for upcoming week and update salesman or team when needed
- Build estimates for repairs made and other issues noticed while on site
- Pitch roof service contract if roof looks like it could use some maintenance to help longevity
- Create solutions to help prevent reoccurring leaks
- Create report using company cam to give, customer showing where leak was and how it was repaired
- Determine whether repair(s) made are covered by warranty or billable issue
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Keeping service side profitable by making sure bids are correct and not going over budget
- Reach out to property managers and other HOA communities to build relationships
Roofing Foreman/Superintendent
Spelts' Roofing
Haxtun, CO
07.2011 - 04.2016
- Met with general contractors and HOA to determine the next steps on projets
- Communicated effectively with team members, guiding crew in roof installations and repair work.
- Managed roofing supplies, parts and equipment by ordering new materials to refill low inventory.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Directed projects according to schedule and quality demands.
- Calculated materials and labor required to complete jobs on-schedule and prepared estimates.
- Worked flexible hours; night, weekend, and holiday shifts.
Commercial/Residential Roofing Foreman
Spelts' Roofing
Haxtun, CO
06.2007 - 07.2011
- Assigned daily duties to each employee based upon individual strengths, effectively completing jobs on time and safely
- Spoke with roofing customers and answered questions regarding concerns and requests.
- Collaborated with teams of 3-8 workers in 1-5 different worksites daily.
- Communicated effectively with team members, guiding crew in roof installations and repair work.
- Maintained job sites to meet company and federal safety regulations.
- Trained workers in proper methods, equipment operation and safety procedures.
- Operated forklifts, extended booms, scissor lifts, bobcats when project required
Roof Installer
Spelts' Roofing
Haxtun, CO
05.2005 - 07.2007
- Installed, repaired, and replaced multiple roofing systems. Including asphalt shingles, EPDM, TPO, roof tiles, cedar shakes, metal roofs ands various coatings.
- Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns.
- Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents and intersecting roof surfaces.
- Expanded knowledge of roofing materials, techniques and cost effectiveness.
- Followed all manufacturer specifications while installing products.
Roofing Laborer
Spelts' Roofing
Haxtun, CO
06.2003 - 05.2005
- Removed old roofing material and properly disposed of all debris to maintain clean, organized work sites.
- Performed job duties at low, medium and advanced heights on regular basis while observing safety protocols to avoid possibility of accidents and falls.
- Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents and intersecting roof surfaces.
- Removed snow, water and debris from roofs prior to applying roofing materials.
- Safely used all tools and equipment to prevent worksite injuries.
Education
High School Diploma -
Fleming High School
Fleming, CO05.2005
Skills
- Critical Thinking
- Job Prioritizing
- New Employee Hiring
- Verbal and Written Communication
- Quality Control
- Service Quality Management
- Worker Training
- Shift Scheduling
- Conflict Resolution
- Time Management
- Multitasking and Organization
- Workflow Management
Certification
- Safety Training
- Forklift Training
- CPR Certified
- OSHA 30
Timeline
Project Manager Hybrid Residential/Commercial
B and L Roofing
09.2022 - 12.2022
Roofing Service Manager
Spelts Roofing
04.2016 - 12.2019
Roofing Foreman/Superintendent
Spelts' Roofing
07.2011 - 04.2016
Commercial/Residential Roofing Foreman
Spelts' Roofing
06.2007 - 07.2011
Roof Installer
Spelts' Roofing
05.2005 - 07.2007
Roofing Laborer
Spelts' Roofing
06.2003 - 05.2005
High School Diploma -
Fleming High School