Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Andrew Gonzalez

Ft Myers,Florida

Summary

Dedicated, service-oriented professional eager to embrace new challenges and contribute to a thriving team. Known for a strong work ethic and dedication to delivering exceptional customer experiences . Committed to fostering positive relationships and enhancing customer satisfaction. Seeking an opportunity with a growth-oriented company that values innovation and excellence.

Overview

8
8
years of professional experience

Work History

Online Grocery Associate

Walmart
03.2023 - 02.2024
  • Tracked substitutions and informed customers of changes.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.

Catering Staff Member

Florida Hospitality Management
11.2020 - 08.2023
  • Supported successful events by setting up venue spaces according to client specifications.
  • Collaborated with team members to create memorable experiences for clients and guests.
  • Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Cleaned and organized kitchen, dining and service areas.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Refilled drinks and provided extra napkins and silverware.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
  • Managed food presentation before delivery, ensuring all dishes met quality standards.
  • Restocked ice, condiments, and snacks.
  • Assisted in setting up and breaking down bar area for special events.
  • Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
  • Restocked glassware, cleaned tables and organized supplies.
  • Replaced empty kegs and soda syrups.


Store Associate

SUBWAY
08.2016 - 11.2020
  • Greeted guests, promoted specials, and took orders.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Kept workplace clean and organized in line with restaurant policies.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Accurately operated cash register to process customer payments.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Contributed to restaurant's reputation for cleanliness, diligently sweeping and mopping floors daily.

Education

Associate of Science - Cyber Security

Florida SouthWestern State College
06-2027

High School Diploma -

Bonita High School
06-2020

Skills

  • Precision in order fulfillment
  • Supply chain
  • Customer engagement strategies
  • Proficient in POS system usage
  • Stock replenishment
  • Efficient barcode scanning
  • Client interaction
  • Stock replenishment
  • Product recommendations
  • Adaptable work hours
  • Customer service
  • Prioritizing orders
  • Verifying order accuracy
  • Order coordination
  • Online sales processing

Interests

  • Developing software, websites, and apps in various programming languages

Timeline

Online Grocery Associate

Walmart
03.2023 - 02.2024

Catering Staff Member

Florida Hospitality Management
11.2020 - 08.2023

Store Associate

SUBWAY
08.2016 - 11.2020

High School Diploma -

Bonita High School

Associate of Science - Cyber Security

Florida SouthWestern State College

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