Andrew Goodman
Cleveland,United States
Summary
Hardworking college graduate seeking employment. Bringing forth a motivated attitude and a variety of powerful skills. Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry.
Overview
5
5
years of professional experience
Work History
Student Success Coach
City Year Americorps
Chicago, IL
06.2024 - Current
- Connected students with appropriate resources, including tutoring services, financial aid assistance, and mental health counseling.
- Supported diverse learners by providing culturally responsive coaching methods and acknowledging individual strengths.
- Mentored new Student Success Coaches by sharing best practices in coaching methods, communication strategies, and resource navigation.
- Developed strong rapport with students by actively listening to their concerns and needs, fostering a supportive learning environment.
- Improved student success rates by implementing personalized coaching strategies and goal-setting techniques.
Lift Operator
Copper Mountain
Copper Mountain, Colorado
05.2023 - 08.2023
- Learned and enforced lift rules, policies and procedures.
- Ensured efficient lift operations by coordinating with other team members and maintaining clear communication.
- Performed pre-operation inspections and post-operation shutdown procedures.
- Provided excellent customer service, answering questions about mountain trails, directions, and resort facilities as needed.
Retail Associate
Grand Teton Lodge Company
Jackson
05.2022 - 09.2022
- Served as an enthusiastic and knowledgeable Sales Associate in this high end gift shop
- Processed purchasing orders in the warehouse when not working on the shop floor.
Camp Counselor
University School
Cleveland
05.2021 - 07.2021
- Was a head counselor for 12 year old boys at an all boys day camp
- In charge of child safety and entertainment.
Waiter
Cedar Creek Grille
Cleveland
12.2020 - 04.2021
- Worked to support other restaurant staff to ensure the highest level of service
- Worked as a flexible server during overflow periods
- Served as a dedicated and enthusiastic Waiter.
Dishwasher
Yours Truly
Cleveland
05.2019 - 09.2019
- Worked well independently and on a team to solve problems
- Was in charge of cleaning all dishes and cleaning the back of the house after closing.
Education
Bachelor of Arts - History
Connecticut College
New London06.2024
High School -
University School
05.2020
Skills
- Fast Learner
- Ability to Work Under Pressure
- Communication
- Teamwork
Details
38588 Mentor Ave, Cleveland, 44094, 216-905-9879, agoodman1@conncoll.edu, 03/11/02, USA
Timeline
Student Success Coach
City Year Americorps
06.2024 - Current
Lift Operator
Copper Mountain
05.2023 - 08.2023
Retail Associate
Grand Teton Lodge Company
05.2022 - 09.2022
Camp Counselor
University School
05.2021 - 07.2021
Waiter
Cedar Creek Grille
12.2020 - 04.2021
Dishwasher
Yours Truly
05.2019 - 09.2019
Bachelor of Arts - History
Connecticut College
High School -
University School