Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Additional Information
Timeline
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Andrew Goodwin

Andrew Goodwin

Hiram,Georgia

Summary

Highly motivated part-time college student with extensive customer service experience. Seeking to expand knowledge and pursue further education. Aiming to utilize background in customer service to deliver exceptional service and make valuable contributions to a dynamic team. Committed to starting a career in the cybersecurity field, currently pursuing an associate's degree at Chattahoochee Technical College.

Overview

8
8
years of professional experience

Work History

Student Success Assistant

Chattahoochee Technical College
10.2024 - Current

Assisted with Organization, Data entry, Removal of surplus textbooks, removal of old documents, and assisting students who were disadvantaged in getting food, toiletries, and other necessities.

Patient Communication Specialist

Marietta Eye Clinic
02.2024 - 09.2024
  • Worked in a call center environment
  • Facilitated successful communication between providers and patients, resulting in improved patient outcomes
  • Demonstrated excellent bedside manner and communication skills, resulting in improved patient satisfaction and care
  • Collected patient information and insurance
  • Got many positive reviews from patients posted in the company newsletter

Parts Runner

Ed Voyles CDJR
07.2023 - 11.2023
  • Collected auto parts from a warehouse and took them to techs all over the property using a Truck/Golf Cart
  • Took inventory of the warehouse

Driver

Doordash
01.2021 - Current
  • Maintained a professional attitude and demeanor when interacting with customers
  • Adhered to all traffic laws and regulations, ensuring safety for all customers and pedestrians
  • Maintained a 5-star review average for over 400 deliveries

Parts Runner

Reliable Heating & Air
12.2022 - 05.2023
  • Gathered HVAC parts needed by technicians and delivered them in a time-sensitive manner
  • Drove company vehicle across north Georgia

Delivery Driver

Pizza Hut
10.2022 - 12.2022
  • Maintained accurate records of delivery details such as invoices and proof of delivery
  • Managed package delivery routes and adjusted as needed to ensure on-time delivery
  • Coordinated the delivery of goods to various customers, ensuring on-time delivery with minimal delays
  • Utilized GPS to accurately locate delivery addresses
  • Developed and implemented a plan for efficient routes to minimize delivery time and fuel costs
  • Maintained a professional attitude and demeanor when interacting with customers

Utility Locator Technician

Utiliquest
11.2021 - 08.2022
  • Experienced underground utility locator adept at using electromagnetic locators and ground-penetrating radar to accurately map and mark gas, water, telecommunications, and electrical lines
  • Committed to safety protocols and efficient communication with project teams to prevent utility damage and ensure project success

Part Owner/Operator

Bomb Squad Pet Waste Removal
07.2020 - 07.2022
  • Served as a Part Owner/Operator at Bomb Squad Pet Waste Removal, where I managed business operations and provided exceptional service to clients
  • I oversaw daily business activities, ensuring high-quality service delivery and customer satisfaction
  • Developed and implemented business strategies to drive company growth and increase customer base
  • Provided leadership and guidance to staff, fostering a positive work environment and ensuring high service standards
  • Maintained strong customer relationships and addressed client inquiries and concerns, ensuring a high level of satisfaction

Driver

Napa Auto Parts
07.2018 - 07.2020
  • Worked as a Driver at Napa Auto Parts, where I efficiently delivered products to customers while maintaining a strong focus on safety and timeliness
  • I ensured accurate and timely product deliveries, contributing to overall customer satisfaction and retention
  • Maintained a clean driving record and adhered to all traffic and safety regulations to ensure safe and efficient deliveries
  • Collaborated with warehouse staff to accurately load and unload products, ensuring proper handling and delivery
  • Provided friendly and professional customer service during product deliveries, enhancing the overall customer experience

Customer Service Representative

American Signature Furniture
05.2017 - 09.2017
  • As a Customer Service Representative at American Signature Furniture, I provided exceptional customer service, addressing inquiries and resolving issues to ensure customer satisfaction
  • I effectively communicated product information and company policies, contributing to a positive customer experience
  • Assisted customers with product selection and inquiries, ensuring a personalized and informative shopping experience
  • Resolved customer concerns and complaints in a professional and timely manner, maintaining a high level of customer satisfaction
  • Maintained a deep understanding of company products and policies, ensuring accurate and helpful assistance to customers

Education

Cyber Security -

Chattahoochee Technical College
01-2026

Skills

  • Critical thinking and problem solving
  • Microsoft PowerPoint
  • Effective Time Management
  • Fast Learner
  • Communication
  • Computer Skills
  • Ability to Work Under Pressure
  • Ability to Work in a Team
  • Customer Service
  • Communication Skills
  • Problem Solving
  • Microsoft Office
  • Negotiation
  • Multitasking

Hobbies and Interests

  • Huge movie fan
  • Love college football
  • Enjoy playing video games occasionally
  • Travel
  • Going on cruises with family

Additional Information

LinkedIn Profile

www.linkedin.com/in/andrew-goodwin-a4a52419a

Timeline

Student Success Assistant

Chattahoochee Technical College
10.2024 - Current

Patient Communication Specialist

Marietta Eye Clinic
02.2024 - 09.2024

Parts Runner

Ed Voyles CDJR
07.2023 - 11.2023

Parts Runner

Reliable Heating & Air
12.2022 - 05.2023

Delivery Driver

Pizza Hut
10.2022 - 12.2022

Utility Locator Technician

Utiliquest
11.2021 - 08.2022

Driver

Doordash
01.2021 - Current

Part Owner/Operator

Bomb Squad Pet Waste Removal
07.2020 - 07.2022

Driver

Napa Auto Parts
07.2018 - 07.2020

Customer Service Representative

American Signature Furniture
05.2017 - 09.2017

Cyber Security -

Chattahoochee Technical College
Andrew Goodwin