Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Andrew Goodwin

Lauderhill,FL

Summary

IT Infrastructure, Technical Analyst & Service Management Professional with 15+ years of experience in enterprise environments, manufacturing, engineering, and corporate sectors. Proven in VMware, Azure AD, Cisco networking, and disaster-recovery planning. Skilled in ITSM, team leadership, SOP development, and regulatory compliance (FDA 21 CFR). Adept at vendor management and delivering solutions that enhance reliability and reduce incident volume.

Overview

12
12
years of professional experience

Work History

Sr. IT Support Specialist

SHL Medical and Manufacturing
09.2019 - 09.2025
  • Managed enterprise IT infrastructure, including VMware servers, Veeam/Datto backups, Active Directory, Azure AD and Entra, and networking for 100+ users.
  • Administered IT budgeting, vendor contracts, and procurement to maintain cost control and compliance.
  • Ensured FDA 21 CFR compliance by configuring laboratory equipment and acting as an audit SME.
  • Imaged Dell laptops and desktops using SCCM server, installed requested applications.
  • Prepared conference rooms with AV equipment for audits and training.
  • Trained and mentored incoming staff to enhance technical proficiency and service standards.

Help Desk Support Specialist

Bonded Networks
04.2015 - 09.2019
  • Company Overview: Managed Service Provider
  • Directed service desk operations using ticketing solutions for a diverse client base.
  • Performed on-site visits to resolve technical issues and implement infrastructure upgrades.
  • Installed servers, network equipment, NAS, printers, and Wi-Fi access points for clients.
  • Managed client backup environments, ensuring disaster-recovery capability.
  • Managed Service Provider

Technical Analyst

Hazen and Sawyer
06.2013 - 03.2015
  • Delivered on-site customer support for six Southeast offices and remote teams.
  • Oversaw hardware/software purchases, vendor relationships, and tape-backup rotations.
  • Implemented secondary internet connectivity to improve data redundancy for all remote offices.

Education

Bachelor of Science - Computing and Business Administration

CUNY Lehman College
Bronx, NY

Skills

  • Team Leadership & Coaching
  • Process Changes & SOP Development
  • Vendor & Stakeholder Management
  • Cross-Department Collaboration on Projects
  • IT Service Management (ITSM)
  • VMware & Veeam/Datto Backups
  • Microsoft Entra ID & Azure Active Directory
  • Network Systems, Laptops and Desktops
  • Microsoft Intune for IOS and Android
  • FDA 21 CFR Compliance

Accomplishments

Created SOP to install and configure Poly G7500 AV

Installed new IDF to extend network drops on production floor

Modified Work Instructions for configuring GxP testing equipment

Completed network redundancy for remote site by installing fiber to main office

Timeline

Sr. IT Support Specialist

SHL Medical and Manufacturing
09.2019 - 09.2025

Help Desk Support Specialist

Bonded Networks
04.2015 - 09.2019

Technical Analyst

Hazen and Sawyer
06.2013 - 03.2015

Bachelor of Science - Computing and Business Administration

CUNY Lehman College

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