Nicole Briggman
LaGrange,GA
Summary
Results-driven Team Lead with extensive experience in customer support, team development, escalations, and operations management. Proven success in improving team performance, training new employees, and maintaining high service standards in fast-paced environments. Strong leadership, communication, and problem-solving skills with the ability to motivate teams and deliver results.
Diligent Leadership with strong background in consumer support. Effectively resolved customer issues and enhanced satisfaction through proactive problem-solving. Demonstrated clear communication and empathy in customer interactions.
Overview
14
14
years of professional experience
Work History
Consumer Support Specialist
PremierNX
08.2022 - Current
- Handle escalated customer concerns with professionalism and timely resolution
- Support daily operations in a fast-paced customer service environment
- Maintain excellent customer satisfaction through strong communication and problem-solving
- Utilize Salesforce, Zendesk, and Emplifi systems for case management and documentation
Case Manager / Team Support Lead
Pioneer Credit Recovery
03.2018 - 08.2022
- Supported management teams across multiple facilities to improve productivity and performance
- Communicated goals, deadlines, and expectations to team members
- Provided coaching and guidance to staff
- Prepared detailed reports on team performance
Manager
AMC Theatres
03.2015 - 03.2019
- Managed onboarding, payroll, scheduling, and employee relations
- Maintained Workday data accuracy
- Oversaw cash handling and daily operations
Staff Lead
Regal Burlington Stadium
04.2012 - 03.2015
- Trained and coached team members
- Managed daily operations and customer satisfaction
- Controlled costs and reconciled financials
Education
Bachelor of Science - Information Technology
Liberty University
High School Diploma - undefined
Willingboro High School
Skills
- Team Leadership & Coaching
- Employee Training & Development
- Escalation Management
- Customer Support Operations
- Problem Solving
- Conflict Resolution
- Performance Improvement
- Communication
- Troubleshooting
- Documentation
- Salesforce
- Zendesk
- Emplifi
- High-Volume Call Management
- Call center experience
Timeline
Consumer Support Specialist
PremierNX
08.2022 - Current
Case Manager / Team Support Lead
Pioneer Credit Recovery
03.2018 - 08.2022
Manager
AMC Theatres
03.2015 - 03.2019
Staff Lead
Regal Burlington Stadium
04.2012 - 03.2015
High School Diploma - undefined
Willingboro High School
Bachelor of Science - Information Technology
Liberty University