Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NANYE FROEHLICH

Houston,TX

Summary

Conscientious representative dedicated to improving efficiency, productivity and profitability. Analytical thinker skilled at developing innovative solutions to complex problems through active listening and situational awareness. Adept at developing quality-focused processes with exemplary skills in customer service, time management and service coordination. Passionate about promoting lasting customer satisfaction by delivering unparalleled support.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Consumer Support Specialist

Nike
Remote
06.2023 - Current
  • Utilize messaging services to communicate effectively with Nike app consumers to report app issues, acknowledge member inquiries and provide accurate information regarding Nike products.
  • Build lasting relationships with clients, customers and other team members based on trust and reliability.
  • Respond to customer requests, offering excellent support and tailored recommendations to address needs.
  • Demonstrate strong problem-solving skills and analytical skills to better inform/assist consumers in the pre-purchase process.
  • Promote superior experiences by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborate with staff members to enhance customer service experience and exceed team goals through effective consumer satisfaction rates.
  • Work collaboratively with other Nike teams to remain informed with current company policies and product information.

Medical Assistant

Pasha Snoring & Sinus Center
Houston, TX
03.2022 - 05.2023
  • Assist physicians by preparing patients for procedures, acquiring CT images, administering injections, assisting with in-office procedures.
  • Perform clerical duties, such as word processing, data entry, answering phones and filing.
  • Teach patients about medications, procedures and care plan instructions.
  • Collaborate with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Assist with diagnostic testing by collecting and packaging biological specimens for external laboratory analyses.
  • Conduct 50-100 patient interviews to gather health history, vital signs and information about current medical issues to update patients' medical charts.
  • Extensive comprehension of medical terminology, health insurance contracts and benefits, authorizations, deductibles, and medical coding.
  • Resolve complaints and inquiries and provide education to patients, Healthcare providers, insurance carriers, pharmacies, provider representatives in writing, in person and over telephone.

Medical Assistant

Garden State Medical Center
Whiting, NJ
11.2020 - 07.2021
  • Prepare treatment rooms for patient intake; sterilize all medical instruments and dispose of contaminated supplies to streamline procedural use and guarantee patient safety.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Knowledgeable of HIPPA regulations and respect for patient confidentiality.
  • Tracked and managed inventory for exam rooms to maintain cleanliness, organization and time efficiency.
  • Documented vital signs and health history for 60-100 patients in clinic and hospital environments daily.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Logistics/Customer Service Manager

Target
Brick, NJ
08.2016 - 08.2020
  • Took pro-active steps to effectively manage customer expectations to achieve overall customer service proposition.
  • Received inbound calls and resolved customer issues with returns, safety issues, billing questions, credit card inquiries, product availability; de-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Ensured that area of focus performance targets were met.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored 20-30 associates on performance-oriented strategies and customer service techniques.

Education

Associate of Science -

Ocean County College
01.2020

Bachelor of Science - Health And Behavioral Sciences

University of Houston - Downtown
Houston, TX

Skills

  • Superior verbal/written communication skills and social perceptiveness
  • Sound comprehension of insurance coverages, contracts, claims handling guidelines, legal and medical terminology
  • Exceptional interpersonal communication through customer service and assistance
  • Remarkable ability to anticipate and analyze problems and identify resolutions
  • Self-motivated and able to effectively prioritize work objectives in fast-paced environment
  • Excellent organizational, attention to detail, leadership, and decision making skills
  • Effective understanding of policy interpretation and compliance, negotiations, appraisals and claim investigation
  • Strong knowledge of Microsoft 365 applications such as MS XP, Excel, MS Access and Word

Certification

  • Texas All-Lines Adjuster License - 2935765
  • Florida Insurance Adjuster License - W944325

Timeline

Consumer Support Specialist

Nike
06.2023 - Current

Medical Assistant

Pasha Snoring & Sinus Center
03.2022 - 05.2023

Medical Assistant

Garden State Medical Center
11.2020 - 07.2021

Logistics/Customer Service Manager

Target
08.2016 - 08.2020

Associate of Science -

Ocean County College

Bachelor of Science - Health And Behavioral Sciences

University of Houston - Downtown

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NANYE FROEHLICH