Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Andrew Goodyke

Portage,MI

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Package Specialist

Harbor Farmz
08.2021 - Current
  • Maintained a clean and organized work environment for optimal productivity and safety.
  • Collaborated with team members to meet deadlines and ensure quality control standards were met.
  • Assisted in the training of new employees, sharing knowledge of best practices and company policies.
  • Supported continuous improvement initiatives by actively participating in process evaluations, suggesting changes when necessary.

Waiter/Accounting Assistant

Erbelli's
02.2012 - 08.2021

Waiter Responsibilities

  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.

Accounting Assistant Responsibilities

  • Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
  • Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
  • Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.

Sandwich Artist

Subway
05.2010 - 02.2012
  • Maintain a clean environment
  • Communicate well with other employees and customers
  • Responsible for opening and closing the store efficiently
  • Assemble subs per customer satisfaction.

Cashier/Stocker

H & B Market
05.2005 - 05.2010
  • Cashiering and assisting customers
  • Managed all the registers money and credit receipts
  • Organized and stocked shelves
  • Greeted and signed off store suppliers
  • Prepped food for the vegetable and meat departments.

Education

Kalamazoo Valley Community
Kalamazoo, MI

University of Phoenix
Portage, MI

Skills

  • Customer Relations
  • High-Volume Dining
  • Daily Specials Memorization
  • Conflict Management
  • Attention to Detail
  • Efficiency Improvement
  • Goal Setting
  • Performance Monitoring

References

Available upon request

Certification

  • A+ Certified Computer Technician


Timeline

Package Specialist

Harbor Farmz
08.2021 - Current

Waiter/Accounting Assistant

Erbelli's
02.2012 - 08.2021

Sandwich Artist

Subway
05.2010 - 02.2012

Cashier/Stocker

H & B Market
05.2005 - 05.2010

Kalamazoo Valley Community

University of Phoenix
Andrew Goodyke