Josefina Arias
Andover ,MA
Summary
Proven expertise in customer relations and expert problem-solving, demonstrated through a track record of enhancing customer satisfaction at La Famosa. Leveraged documentation management and quality assurance skills to exceed client expectations and maintain high standards of service. Achieved significant improvements in client engagement and operational efficiency.
Overview
3
3
years of professional experience
Work History
Package Specialist
La Famosa
05.2020 - 03.2021
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
Babysitter
Private Practice
01.2018 - 03.2020
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Education
High School Diploma -
Alquile Cabral Villini
Dominican Republic 03.2018
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
Languages
Spanish
Timeline
Package Specialist
La Famosa
05.2020 - 03.2021
Babysitter
Private Practice
01.2018 - 03.2020
High School Diploma -
Alquile Cabral Villini
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