Andrew Graetzer
Everett
Summary
Dynamic and results-oriented professional with extensive experience as a Repair Technician / Lead Inventory Specialist at iDoctor Cell Phone And Tablet Repair (uBreakiFix) and as a Sales Associate at The Ups Store. Excelled in technical diagnosis and customer service, enhancing repair efficiency and fostering client relationships. Proficient in Google, Microsoft and programming languages, consistently achieving high-quality standards in repair and maintenance activities.
Professional technician with strong track record of maintaining and repairing diverse equipment. Known for reliability and adaptability, contributing to team success and meeting dynamic workplace needs. Expertise in diagnostics, problem-solving, and ensuring operational efficiency.
Overview
9
9
years of professional experience
Work History
Repair Technician / Lead Inventory Specialist
Idoctor Cell Phone And Tablet Repair
01.2021 - Current
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Maintained inventory of repair supplies and ordered parts.
- Completed all repair and maintenance activities promptly and to high quality standards.
Sales Associate
Ups Store
03.2017 - 01.2021
- Engaged with customers to effectively build rapport and lasting relationships.
- Delivered high-quality prints for individual customers and businesses
- Handled small and large business transactions
- Set up accounts for businesses and customers alike
- Notarized and handled official documents
Education
Bachelor of Arts - Digital Gaming And Interactive Media
Lake Washington Institute of Technology
Kirkland06-2024
Associate of Arts - Arts And Science
Everett Community College
Everett, WA06-2019
High School Diploma -
Lake Stevens High School
Lake Stevens, WA06-2018
Skills
- Project Development
- Technical diagnosis
- Customer service
- Quality assurance
- Microsoft Office Proficiency
- Coding skills
- Operations management
- Decision-making
- Relationship building
- Conflict resolution
- Works well with others
- Equipment troubleshooting
- Software installation
- Diagnostic testing
- Inventory oversight
- Problem-solving
- Attention to detail
Timeline
Repair Technician / Lead Inventory Specialist
Idoctor Cell Phone And Tablet Repair
01.2021 - Current
Sales Associate
Ups Store
03.2017 - 01.2021
Associate of Arts - Arts And Science
Everett Community College
High School Diploma -
Lake Stevens High School
Bachelor of Arts - Digital Gaming And Interactive Media
Lake Washington Institute of Technology