Andrew Gravel

• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.

As maintenance fleet clerk with hertz I assist morning and afternoon supervision with maintenance operations efficiency administratively and off lot when I start the day I do a lot walk to find any cars from the previous day needing to be vended to the dealer for servicing and move any pms found to the mm tech lines seperate all body damage whole sake registration cars etc verify the status of all cars on the property through Janus and overwatch find all cars needing deflecting or pms done and move then to the maintenance area so customers don't get assigned rentals with issues I then assign a team of drivers to take any offlot vending cars to their Destinations once I verify and update in the system all cars needing service they get idled to their location of service a vaw note is listed under each specific vehicle and a peg is written up and placed on the maintenance board showing where the car went why what date and what for I keep up with vendors to verify why they received a car and keep up with them to verify when we may get it back when cars can be fixed on lot and parts are ordered supervisors order them when they come in I process and add them to the system place the tech order with the part the supervisor gets the invoice and I drop the hat on the car who's part just came in I keep in communication with techs on which cars they can and can not fix parts they need ordered wrong parts delivered for their order and get them what they need I get invoice and credit reprints from vendors when the supervisors need them and when the morning shuttle drivers are away on longer distance shuttle moves I take a couple assigned drivers and we vend the maintenance cars on lot be they maintenance or body damage if a car needs to be towed I set up and officialize tow requests I also remove repo holds legal holds inspection holds and safety recalls and if a rental is returned damaged I reach out to customers to see if they have any details on what might have occurred with their rental while it was in their possession before the day ends I take any remaing cars to be vented in the morning before I come in and write them up and update all the cars accordingly in the system to be vended and assign them to the morning shuttle drivers so the cars are being moved before I even get in

• Supervised employee performance, preventive maintenance, and safety.
• Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
• Improved equipment reliability by implementing a preventive maintenance program and managing repair schedules.
• Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.
• Increased overall equipment efficiency by conducting thorough assessments of machinery conditions and implementing necessary improvements.
• Scheduled regular inspections of equipment and facilities to manage wear and tear.
• Reduced downtime by efficiently overseeing the maintenance team and prioritizing tasks according to urgency.
• Negotiated contracts with vendors for cost-effective procurement of parts and services, maintaining strong working relationships.
• Conducted root cause analysis of recurring issues, devising long-term solutions that minimized future disruptions.

Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.

As maintenance manager my job was to come in before anyone else verify the operational status of the entire fleet if vans for our dsp (47) sprinters Ford and ram cdvs delivery vans I would initially check for new body damage report to owners so the previous driver could be questioned make bags for all vehicles check tires for flats or low tread to order new tires make sure vans are full or bag receives a gas card before going on route after fixing all busted lights replacing all bulbs fixing any loose side or back rails filling Def in diesel sprinters filling air in tires or replacing flats we would verify route count me and dispatch see how many drivers are in take any extra drivers who ever wanted to work could take from the routes with the most stops and rescue slower or other heavy routed drivers the most efficient drivers were guaranteed work while the less efficient were selected to be extras Incase of a dropped route or would give them the decision to help with load out and wait for a flex route opportunity once inside if amazon flagged any safety issues with the van I needed to take care of it if possible if not exchange the van with another road ready vehicle or worst case scenario drop the route due to not having any other road safe vehicles anything we couldn't complete on lot was vented to a nearby maintenance vendor or assigned for a pm with our on lot pm specialists that operated overnight if a tire flat or accident or anything mechanical was to occur to a van while drivers were delivering it was my job to drive out to them and service a tire fix a Wiper blade and get the driver moving again I would even deliver some of their packages to help keep them in the green if necessary amazon give you a 10hr block to complete your route and sometimes it isn't enough so be it maintenance or delivery driving I did it all and after load out I had to update all vehicle findings and work done or soon to be done in the computer all 47 vans had their own individual status pages any vans needed brakes air conditioning service anything we couldn't do on lot with the company provided tools was marked oos and vented vans in service had to be in accurate standing as amazon used the number of usable vans to figure out how many routes to assign to a dsp I did enjoy the job amd team but unfortunately the bosses closed up shop keeping up with the fleet maintenance became too much for them so the dsp closed down now I work with hertz in a similar environment

Openening associate rotate all meats breads time sensitive items restock all cooler and freezer isle items clean the floors before opening through out the day empty trash sanitize restock when too many customers were in line man the register and get folks out to keep traffic moving at the end of shift count down your register box and return the key to MOD-manager on duty.

As a closing store leader and supervisor my average day would consist of my 4-12am shift clock in verify freshness of all FTG-Food to go and remake all they needed rotating or assign a team mate to do so if I needed to handle store orders as they were time sensitive through out the day once ftg was sorted a cash check was completed for the 3/4 mark of the day 4 were done per day then tobacco audits lottery audits and gas dip charting assigning team members to do register or stock the beer cave or assist customers with ice cream/DTG items while I handled these tasks were common but if the team needed assistance I would prioritize us getting all customers serviced so we could continue with the afternoon tasks fresh subs and hard rolls were made for the morning shift frozen items placed on a cart for morning openers to place out and be ready for opening customers i also did store orders daily for anything we were running low on seasonal items food items snacks and equipment of ours that would break and need replacing the manager handled tobacco lotto beer cave items to prepare the openers the store would be cleaned all dished from the pizza over and ftg cooker would be cleaned all coffee warmers ice cream Station floors and bathroom all cleaned before leaving final cash check and audit of food tossed out due to being past 4hr rotation once all audits and orders were completed I had a store key I would arm and lock the store to start again the next day