Andrew Graves
Norman,OK
Summary
Highly reliable, meticulously organized, and deeply motivated critical thinker with extensive experience in customer service and process design. Possessing a distinct talent for training and consistently delivering outstanding results, Known for steadily taking on increased responsibilities while upholding elevated levels of productivity.
Overview
16
16
years of professional experience
1
1
Certification
Work History
CESD Design Consultant (TDY 2Yrs)
Allstate Insurance Co
Northbrook, IL
10.2022 - Current
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to leadership and executive management.
Senior Claims Adjuster
Allstate Insurance Co
01.2011 - Current
- Investigated and processed complex Auto and Property insurance claims for policyholders.
- Successfully navigated complex customer interactions.
- Accomplished multiple tasks within established timeframes.
- Used Xactimate and CCC to compile estimates for personal property and structure damage.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Body Shop Estimator
Family Auto Body
05.2007 - 01.2011
- Inspected vehicles to identify and document repair needs.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Supervised and managed shop operations and tasks.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Worked closely with Insurance companies as the direct repair facility to foster high customer service levels.
Education
No Degree - General Education
Pima Community College
Tucson, AZNo Degree - Aerospace Engineering
University of Arizona
Tucson, AZHigh School Diploma -
Flowing Wells High School
Tucson, AZ05.2003
Skills
- Claims File Management Processes
- Deep Knowledge in Auto and Property Claims
- Critical Thinking
- Time Management
- Personal Accountability
- Customer Service
- Project Management
- Train Employees
- Design and Implementation
- Content Design
Accomplishments
For the last year I I've been a vital part of the Property Claims Experience and Design Team, assuming the role of Design Consultant and trainer. My responsibilities extend to establishing new operations in India, combining virtual methods and on-site visits for training and hands-on oversight with our colleagues. Furthermore, I've taken on a mentorship role for some of their leadership team, collaborating closely with design leaders and executives to innovate and refine processes and operations through rigorous Test and Learns and iterative redesign.
In the Auto discipline, I served as a designated Oversight Consultant with direct responsibility for overseeing major event management and training while preserving high quality outcomes. This encompassed not only process design but also the facilitation of large-scale training programs tailored to meet the demands of our events.
Throughout my career at Allstate, I have consistently gone above and beyond the parameters of my role by collaborating closely with management in both the Auto and Property Teams, contributing to significant and cutting-edge projects.
Certification
- I-Car Certified (Platinum)
- Licensed Adjuster in all applicable states
- Maintain required CE 24 credit hours Bi-Annually
Timeline
CESD Design Consultant (TDY 2Yrs)
Allstate Insurance Co
10.2022 - Current
Senior Claims Adjuster
Allstate Insurance Co
01.2011 - Current
Body Shop Estimator
Family Auto Body
05.2007 - 01.2011
No Degree - General Education
Pima Community College
No Degree - Aerospace Engineering
University of Arizona
High School Diploma -
Flowing Wells High School