Andrew Griswold

• Manager in charge of sales, marketing, hiring, staffing, scheduling, accounting, payroll, HR, customer satisfaction, and event coordination
• Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
• Drove year-over-year business growth by 27% while leading operations, strategic vision, and long-range planning.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Partnered with vendors and suppliers to effectively manage and budget.
• Trained, coached and mentored staff to support smooth adoption of new Point of Sale and safety programs.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.

Manager in charge of sales, staffing, and customer service

• Designed a new menu to increase customer clarity and staff efficiency
• Maintained professional, organized, and safe environment for employees and patrons.
• Developed and maintained relationships with customers and suppliers through account development.
• Improved marketing to attract new customers and promote business.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

• Bartending in high volume restaurant with 130 beer taps and large food menu
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.

• Bay area focused sales representative, managing 100+ accounts
• Served high customer volumes during special events, nights, and weekends.
• Developed and implemented sales strategies to increase profits.
• Developed strong rapport with customers and created positive impression of business.