Andrew Chapman
Sugar Land,TX
Summary
Versatile IT professional with experience designing, launching, and managing enterprise environments including network infrastructure, IP surveillance systems, computer hardware, printers, and end-user technical support. Proven track record in design, launch, and maintenance of UniFi-based networks for commercial clients while providing ongoing remote administration. Strong technical expertise with a client-focused approach ensuring reliable, secure, and cost-effective technology solutions.
Overview
1
1
Certificate
6
6
years of professional experience
Work History
Printer/Computer Hardware and Network Technician
Image Communication Technology, Inc.
07.2025 - Current
- Serve as a bridge between print infrastructure and IT systems, leveraging expertise in networking, Windows administration, Linux systems, and enterprise device management to resolve complex print hardware operational issues.
- Configure and troubleshoot network printing environments, including TCP/IP connectivity, DNS, DHCP, printer drivers, scan-to-folder workflows, and user authentication.
- Provide onsite and remote technical support for business customers, performing root-cause analysis, documenting resolutions, and ensuring timely completion of service requests.
- Deploy, support, and maintain scan-to-email solutions by configuring SMTP services, SSL/TLS security settings, and email delivery workflows across customer environments.
- Diagnose, repair, and maintain Sharp multifunction printers and copiers, resolving hardware, firmware, and print-quality issues to minimize customer downtime.
Network Engineer/Administrator
Racks on Racks Austin
07.2023 - 07.2025
- Designed and deployed UniFi network solutions for hospitality and entertainment venues, supporting wireless networking, surveillance systems, POS terminals, and guest network access.
- Developed network segmentation strategies utilizing VLANs, firewall rules, and access controls to improve security and operational reliability.
- Configured and managed network services including DNS, DHCP, VPN connectivity, and remote management platforms.
- Hosted client environments remotely, providing ongoing maintenance, monitoring, configuration management, and technical support.
- Performed network troubleshooting and root-cause analysis across switching, routing, wireless, and endpoint connectivity issues.
IT Operations Intern
Modine Manufacturing Company
03.2021 - 03.2023
- Administered Active Directory user accounts by provisioning and deprovisioning accounts, managing security group memberships, and maintaining accurate documentation.
- Served as the first point of contact for IT support requests involving Windows workstations, Microsoft Office applications, printers, and general desktop support.
- Documented and tracked service requests through Cherwell Service Management, ensuring accurate records and timely issue resolution.
- Collaborated with senior system administrators to support daily IT operations and maintain reliable end-user services.
IT Technical Support Intern
Modine Manufacturing Company
03.2020 - 03.2021
- Provided technical assistance for hardware and software issues, ensuring timely resolution of user inquiries.
- Configured new employee work stations consisting of hardware, software and peripheral devices.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Communicated with ticket clients to provide updates on in-process repairs and restoration timeframes.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
Education
Associate of Science - Network Specialist
Gateway Technical College
Kenosha, WI05-2023
Skills
- TCP/IP Networking, DNS, DHCP & VLANs
- UniFi Network Design, Configuration & Administration
- Wireless Network Design & Troubleshooting
- Remote Monitoring & Remote Support
- Network Troubleshooting
- Windows & Linux Systems Administration
- Printer & Multifunction Device Support
- Backup & Recovery Solutions
- Technical Documentation
- IP Camera & Video Surveillance Systems
- Computer Hardware Repair & Upgrades
Certification
- Cisco Certified Network Associate (CCNA v1.1 (200-301) — In Progress
Timeline
Printer/Computer Hardware and Network Technician
Image Communication Technology, Inc.
07.2025 - Current
Network Engineer/Administrator
Racks on Racks Austin
07.2023 - 07.2025
IT Operations Intern
Modine Manufacturing Company
03.2021 - 03.2023
IT Technical Support Intern
Modine Manufacturing Company
03.2020 - 03.2021
Associate of Science - Network Specialist
Gateway Technical College