Andrew Ha
Las Vegas,NV
Summary
Seasoned Armed Bike Officer with a proven track record in the Gaming Industy, adept in risk management strategies and effective radio communication. Excelled in enhancing guest safety and community engagement, demonstrated by a significant reduction in incident response times. Skilled in de-escalation, defensive tactics, and basic first aid, ensuring a secure environment for all.
Overview
7
7
years of professional experience
Work History
Armed Bike Officer
Red Rock Casino
Las Vegas, NV
08.2022 - Current
- Safeguard company’s assets, and ensure the safety of guests and team members. Maintain key control routinely to assigned areas while providing guest assistance, being alert for suspicious circumstances or individuals, gaming violations, possible theft, safety hazards or related concerns, medical emergencies, or damage to the property. Perform all duties in accordance with Stations Casino policies and procedures.
- Documented daily patrol activities in detailed reports.
- Conducted traffic stops, investigations and arrests as needed.
- Searched, detained and conducted field interviews of suspects or suspicious persons.
- Responded to emergency calls for service in a timely manner.
- Detected underage gambling attempts and took appropriate action according to state laws.
- Escorted high-value patrons through the casino when requested by management.
- Utilized radio communication systems for effective communication between other security personnel and departments.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Security Dispatcher
Resorts World Las Vegas
Las Vegas, NV
05.2021 - 08.2022
- Maintained logs of all events occurring onsite, including any disturbances or criminal activity.
- Collected pertinent information from callers to disseminate to responding units or agencies.
- Trained newly hired security personnel on company policies and procedures.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Investigated suspicious activities and reported incidents to appropriate authorities.
- Coordinated with law enforcement agencies in response to reported crimes and other security-related incidents.
- Investigated calls and complaints involving fire, theft, accident and hazard reports.
- Assigned security personnel to various posts, ensuring adequate coverage of the premises.
- Monitored CCTV surveillance systems and responded to alarms.
- Collaborated with other departments, such as maintenance or housekeeping staff, regarding safety issues or changes that might affect security operations.
- Dispatched security guards according to shift schedules and ensured that all posts were adequately staffed at all times.
Armed Security Bike Officer
Boyd Gaming
Las Vegas, NV
08.2017 - 05.2021
- Used audio-video equipment to observe casino or hotel operations for cheating or theft.
- Responded quickly to emergency situations such as fights or medical emergencies.
- Inspected employee bags before entering restricted areas of the casino.
- Performed regular checks throughout the facility for signs of theft or vandalism.
- Investigated incidents reported by guests or staff members and documented findings in reports.
- Monitored audio equipment, video equipment and one-way mirrors to observe cheating or theft by employees and patrons.
- Leveraged strong interpersonal and communication skills to interact successfully with management, peers and patrons.
- Detected underage gambling attempts and took appropriate action according to state laws.
- Escorted high-value patrons through the casino when requested by management.
- Greeted casino guests and made each feel welcome, directing individuals to target casino areas to begin engagement with internal services.
- Called police or fire departments in cases of emergency.
- Utilized radio communication systems for effective communication between other security personnel and departments.
Education
Associate of Arts -
College of Southern Nevada
Las Vegas, NV05-2008
High School Diploma -
Baldwin Park High School
Baldwin Park, CA05-2005
Skills
- Effective Radio Communication
- Defensive Tactics Training
- Guest Engagement
- Call Prioritization
- Risk Management Strategies
- Guest Safety
- Basic First Aid Skills
- Cross-Departmental Teamwork
Timeline
Armed Bike Officer
Red Rock Casino
08.2022 - Current
Security Dispatcher
Resorts World Las Vegas
05.2021 - 08.2022
Armed Security Bike Officer
Boyd Gaming
08.2017 - 05.2021
Associate of Arts -
College of Southern Nevada
High School Diploma -
Baldwin Park High School
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