Andrew Hamman
Edmond,OK
Summary
Focused customer service professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 5 years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations.
Overview
12
12
years of professional experience
Work History
Customer Engagement Representative
Consumer Cellular
12.2021 - Current
- Provided product knowledge to enhance customer decision-making and satisfaction.
- Assisted with sales initiatives by offering relevant information about products and services based on each individual''s needs.
- Developed rapport with customers, leading to personalized experiences and improved satisfaction.
- Managed a high volume of inbound calls to provide timely assistance for customers'' needs.
- Maintained a high level of performance ranking in the top 20% in lines sold of all representatives
Shift Supervisor
CVS Pharmacy
01.2020 - Current
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures and balanced tills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Sales Inspector
Massey Services Inc.
05.2019 - 12.2019
- Build strong, professional relationships through identification of client needs, which increases overall sales and opportunities
- Ensure effective customer communication to maintain customer satisfaction and loyalty
- Implement professional sales presentations to creatively communicate product quality and market comparisons
- Cross-sell additional products and services to purchasing customers
- Showcase product features to customers and discuss technical details to overcome objections and lock in sales
- Cold-called over 20 prospective customers daily with 40% success rate setting appointments
Agent's Assistant
MICHELLE SCHAEFER FARMERS INSURANCE
03.2017 - 05.2019
- Responsible for contributing to a near perfect agency quality score by inspecting homes to ensure they meet Farmers quality standards
- Screen 800+ resumes to ensure candidates meet Michelle's job criteria
- Responsible for processing and sending outgoing mail on a daily basis to correspond with Michelle's 600+ clients
- Create Social Media growth for Michelle by growing her Linked In profile by nearly 800 connections
- Generate over 2500 Commercial leads and over 15,000 Personal Home and Auto leads to be called and sold
Liscensed Agent
US HEALTH ADVISORS
05.2016 - 09.2016
- Call 100 prospects daily about insurance products offered by US Health Advisors
- Set appointments with and present product to perspective clients
- Close Sales with Clients
- Receive training and certification from US Health Advisors to represent brand, explain technical functions of the health coverage and guide product selection by customers
Customer Service Associate
WALGREENS
05.2014 - 05.2016
- Greet and check out approximately 250 customers daily ensuring their satisfaction
- Accurately Handled over $1000 cash daily
- Contribute to store growth by leading district in suggestive sales
- Exhibit exceptional customer service at all times, including addressing customer inquiries and ensuring resolution
- Utilized exceptional communication skills to connect with customers, assess needs and present solutions
Education
B.B.A. - Professional Selling
UNIVERSITY OF CENTRAL OKLAHOMA
Edmond, OK2016
Skills
- MS Office
- Client Retention
- Excellent customer service
- Communication
- Computer
- Quality Control
- Sales
Timeline
Customer Engagement Representative
Consumer Cellular
12.2021 - Current
Shift Supervisor
CVS Pharmacy
01.2020 - Current
Sales Inspector
Massey Services Inc.
05.2019 - 12.2019
Agent's Assistant
MICHELLE SCHAEFER FARMERS INSURANCE
03.2017 - 05.2019
Liscensed Agent
US HEALTH ADVISORS
05.2016 - 09.2016
Customer Service Associate
WALGREENS
05.2014 - 05.2016
B.B.A. - Professional Selling
UNIVERSITY OF CENTRAL OKLAHOMA