Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Work Availability
Work Preference
Timeline
Generic

Andrew Hazelton

Customer Service/Sales
Portland,ME

Summary

Results-driven customer service representative with 2 years of experience in call center environments, excelling in customer interactions and product sales. Proficient in data management and skilled in using various software, including Salesforce. Demonstrated ability to enhance customer satisfaction through effective communication and problem-solving. Seeking to leverage customer service expertise in a dynamic, in-person setting to drive positive client experiences. Experience in various labor jobs and retail as well has led to a well rounded skill set.

Overview

11
11
years of professional experience

Work History

Call Center Representative

VOICE TELESERVICES
06.2020 - 04.2021
  • Taking calls for customer service
  • Selling products and services
  • Data management with various software
  • Emailing customers

General Laborer

MaineWorks
09.2019 - 05.2020
  • Assisting in construction work
  • Shoveling snow
  • Street cleaning for the City of Portland

General Laborer

American Sealcoating Service
05.2014 - 06.2016
  • Pavement repair
  • Assisting in seal coat application
  • Driving a truck to fill the seal coat tank and go to job sites
  • Measuring driveways myself for estimates
  • I got a raise in pay at one point for hard work

Retail Associate

Friend Lumber
06.2011 - 08.2012
  • Stocking products
  • Inventory
  • Cashier
  • Helping customers find products
  • Using a forklift for picking orders

Landscaper

Forever Green Landscaping
05.2010 - 11.2010
  • General yard maintenance
  • Landscape Construction
  • Planting

Education

College - Political Science

University of Massachusetts-Lowell
Lowell, MA
05.2016

College - Political Science

Tiffin University
Tiffin, OH
05.2014

High school diploma - undefined

Westford Academy
Westford, MA
06.2012

Skills

  • Experienced in creating presentations with Microsoft PowerPoint
  • Proficient in cash transactions
  • Proficient in Microsoft Excel
  • One year of Salesforce experience
  • Microsoft Word (10 years)
  • Two years in retail sales
  • Forklift operation experience
  • Proficient in Microsoft Office
  • Proficient in Microsoft Outlook
  • Problem-solving skills
  • Efficient data input
  • Call center customer service
  • Conflict resolution skills
  • Effective complaint management
  • Inbound phone call management
  • Technical support
  • Sales expertise
  • Instructional experience
  • Strategic upselling techniques
  • Skilled in finalizing sales agreements
  • Analytical
  • Computer skills
  • Following scripts
  • Issue and complaint resolution
  • CRM expertise

Accomplishments

  • Achieved some of the highest sales through effectively helping with a commercial waste management contract client.
  • Have earned several raises in pay through hard work.
  • Multiple awards in sporting activities

Additional Information

I was active in 4H growing up for around 8 years, which included raising farm animals and woodworking. I did 6 years in competitive target shooting and won 16 medals throughout the country. I was also involved with Boy Scouts for several years and rose through the ranks.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

On-Site

Important To Me

Career advancementHealthcare benefits

Timeline

Call Center Representative

VOICE TELESERVICES
06.2020 - 04.2021

General Laborer

MaineWorks
09.2019 - 05.2020

General Laborer

American Sealcoating Service
05.2014 - 06.2016

Retail Associate

Friend Lumber
06.2011 - 08.2012

Landscaper

Forever Green Landscaping
05.2010 - 11.2010

College - Political Science

University of Massachusetts-Lowell

College - Political Science

Tiffin University

High school diploma - undefined

Westford Academy

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