Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Andrew Heather

Euclid

Summary

Proven ability to excel in fast-paced environments while adapting to last-minute changes. Consistently recognized for high-quality work and efficiency under pressure. Strong work ethic combined with exceptional interpersonal skills enhances team dynamics and productivity. Experienced in manual labor, equipment operation, and maintaining organized workspaces, with a commitment to safety and effective communication.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Chemical Dependency Counselor

New Seasons
Mentor
01.2024 - 01.2025
  • Developed individualized treatment plans based on comprehensive assessments of clients' substance abuse histories.
  • Assessed patients during drug and alcohol withdrawal, implementing interventions for symptom management.
  • Conducted intake assessments to establish optimal treatment strategies for each client.
  • Provided aftercare planning, including referrals and follow-up appointments for continued care.
  • Executed random drug tests to ensure compliance with treatment programs.
  • Addressed complex issues related to substance abuse and mental health concerns.
  • Formulated strategies that assisted clients in identifying triggers and managing cravings.
  • Facilitated referrals to community resources for long-term sobriety support.

Barista

Starbucks
Concord
01.2022 - 11.2023
  • Crafted complex, hand-crafted beverages tailored to customer preferences.
  • Operated and maintained coffee grinding and brewing equipment, ensuring optimal performance.
  • Utilized POS system for accurate processing of customer payments.
  • Memorized recipes for specialty beverages and seasonal offerings.
  • Restocked product displays according to demand and projected sales trends.
  • Maintained organized workspace, facilitating resource accessibility for coworkers.
  • Collaborated with team members to enhance workflow and service quality during peak hours.
  • Prepared and served various coffee, espresso, blended drinks, and teas.

Barista

Unbar Cafe
Shaker Heights
02.2020 - 01.2022
  • Supported highest standards of conduct and service to support company reputation.
  • Described menu items to customers and suggested products based on stated preferences.
  • Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Received and accurately processed customer payments.
  • Demonstrated techniques on using multiple beverage machines with new team members.
  • Maintained calm demeanor during high-volume periods and special events.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Input orders into point of sale system and handled customer payments.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Memorized official and off-menu coffee and tea preparations.
  • Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.

Education

Bachelor of Science - Psychology

Cleveland State University
Cleveland, OH
09-2025

Skills

  • Client assessment and treatment planning
  • Crisis intervention strategies
  • Communication skills and active listening
  • Data analysis and organization
  • Conflict resolution techniques
  • POS system proficiency
  • Opening and closing procedures
  • Team leadership and collaboration

Certification

  • Chemical Dependency Counselor Assistant Certification

Timeline

Chemical Dependency Counselor

New Seasons
01.2024 - 01.2025

Barista

Starbucks
01.2022 - 11.2023

Barista

Unbar Cafe
02.2020 - 01.2022

Bachelor of Science - Psychology

Cleveland State University

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Andrew Heather