Andrew Hendershot
Summary
An insurance claims professional and manager with over 13 years of experience handling complex auto and property claims. Skilled in investigation, negotiation, and claims management with a strong background in compliance and litigation. Proficient in industry tools such as Microsoft Office, CCC One, Guidewire, and Xactimate, ensuring efficient claims resolution and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Lead Liability Analyst
Kohl’s
remote
09.2025 - Current
- Directed claim workflows by strategically assigning complex general liability claims to team members based on capacity and expertise.
- Authored and implemented official Best Practice guidelines for customer incident hotline escalations, standardizing response protocols corporate-wide.
- Monitored and drove team performance against key performance indicators (KPIs), leveraging data analysis to meet cross-departmental goals.
- Spearheaded data trend reporting on general liability metrics, presenting actionable risk mitigation insights directly to senior leadership.
- Mentored junior analysts on advanced investigative techniques, evidence compilation, and complex settlement negotiation strategies.
- Collaborated with executive partners in Legal, Compliance, and Operations to align claims management with broader corporate safety initiatives.
- Championed the resolution of high-exposure non-litigated and litigated claims, protecting brand reputation and reducing financial loss.
Field Issue Resolution Technical Advisor
Legend Valve & Fitting
Auburn Hills, MI
03.2025 - 09.2025
- Coordinated the handling of all product field issues, including those involving legal and insurance claims.
- Enhanced efficiencies of Field Issue Resolution (FIR) processes to include warranty and general claims.
- Maintained FIR logs and data tracking to aid in identification of trends and potential, systematic product manufacturing issues.
- Reduced closure ratio from 42% to 78%
- Maintained budgeting for FIR.
- Coordinated and maintained the storage of physical FIR documentation and product evidence.
- Coordinated with QC Technical Advisors, Engineers and outside laboratories, the testing and analysis of failed products.
- Assisted with maintenance of product “Watchlist” for documentation of historical product issues and the status of issue resolution with factories and Legend warehouse.
- Responsible for writing all technical and engineering reports and correspondence to close out claim and warranty issues.
Casualty Claims Adjuster / Litigation Adjuster
Bluefire Insurance
Irving, TX
01.2022 - 02.2025
- Investigate and evaluate complex auto claims, ensuring legal compliance and efficient litigation resolution.
- Negotiate and adjust bodily injury claims, specializing in pre-litigation and litigation cases across multiple states.
- Conduct thorough coverage and liability investigations while adhering to company policies and insurance regulations.
- Collaborate with the defense counsel to develop strategic approaches for resolving litigated claims.
- Develop creative solutions for challenging third-party bodily injury claims.
- Exceeded department monthly goals of 30 claim closures per month.
Auto Liability Supervisor
Bluefire Insurance
10.2020 - 01.2022
- Supervised in-office and remote adjusters handling minor to complex Texas auto claims.
- Conducted QA audits on claims files and payments to ensure compliance.
- Provided directions and feedback on claims processes.
- Led Continuous Improvement initiatives for claims best practices.
- Project Manager for 200 CAT hail and flood claims.
Homeowners Claims Resolution Specialist
Liberty Mutual Insurance
Plano, TX
11.2018 - 10.2020
- Investigated third-party property loss claims, including general liability, slip and fall, dog bites, product liability.
- Created accurate dwelling repair appraisals using Xactimate, expediting claim resolution.
- Guided customers through the claims process, explaining coverage details and enhancing satisfaction.
- Identified and reported suspicious losses to SIU, strengthening fraud prevention efforts.
Auto Liability Supervisor
Kemper Insurance
Dallas, TX
05.2018 - 11.2018
- Led a team of eight adjusters managing complex auto claims, ensuring adherence to best claim practices.
- Developed data reports to analyze departmental metrics and identify improvement areas.
- Streamlined claims processes and approval procedures, reducing processing time and improving customer experience.
- Conducted weekly performance reviews and file audits to enhance team efficiency.
Casualty Adjuster
USAA
remote
02.2017 - 05.2018
- Specialized in third-party represented and unrepresented bodily injury claims.
- Provided claims service via internal channels to members and third-party customers.
- Partnered with vendors to facilitate claims resolution.
- Investigated, evaluated, negotiated, and adjusted complex auto claims.
- Maintained a 95% claim closure ratio.
Casualty Adjuster
Allstate Insurance
Irving, TX
02.2016 - 02.2017
- Managed complex bodily injury claims, working with legal teams to achieve optimal settlements.
Auto Liability Claims Supervisor
Affirmative Insurance
Addison, TX
10.2012 - 02.2016
- Led a multi-state auto liability claims team, implementing quality control measures to enhance performance.
- Developed and analyzed custom data reports to optimize claim processing efficiency.
- Oversaw policy coverage decisions and streamlined third-party reporting processes.
- Mentored adjusters and implemented strategic changes for measurable improvements.
- (Acquired by BlueFire Insurance)
Education
Bachelor’s Degree - Business Administration
Rochester College
Rochester Hills, MISkills
- Management, Leadership & Training
- Xactimate & CCC One
- CAT, Hail, and Total Loss Claims
- Continuous Improvement
- General Liability & Product Liability
- Quality Assurance & Risk Management
- Investigation, Litigation, Compliance & Negotiation
- Vendor Management & Product Management
Timeline
Lead Liability Analyst
Kohl’s
09.2025 - Current
Field Issue Resolution Technical Advisor
Legend Valve & Fitting
03.2025 - 09.2025
Casualty Claims Adjuster / Litigation Adjuster
Bluefire Insurance
01.2022 - 02.2025
Auto Liability Supervisor
Bluefire Insurance
10.2020 - 01.2022
Homeowners Claims Resolution Specialist
Liberty Mutual Insurance
11.2018 - 10.2020
Auto Liability Supervisor
Kemper Insurance
05.2018 - 11.2018
Casualty Adjuster
USAA
02.2017 - 05.2018
Casualty Adjuster
Allstate Insurance
02.2016 - 02.2017
Auto Liability Claims Supervisor
Affirmative Insurance
10.2012 - 02.2016
Bachelor’s Degree - Business Administration
Rochester College