Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrew Henderson

Claims Associate
Desoto,TX

Summary

. Analytical problem-solver with excellent communication skills. Effective at interviewing claimants, compiling records and documenting findings. Well-versed in insurance policies, practices and standards.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Claims Representative

HUMANA INC
Desoto, TX
07.2020 - Current
  • Process member and provider claims via telephone and email
  • Modify/update existing claims and obtain information from policyholders to verify accuracy of their accounts
  • Contacted all parties involved to obtain statements, provide claim details, and answer questions regarding claims process
  • Provide ordered, structured, and focused management attention to member’s problems in order to gain complete client satisfaction
  • Developed and maintained reporting procedures for tracking the effectiveness of various programs
  • Analyzed and managed claim files within the unit
  • Supervise and motivate staff by encouraging creativity and delegating tasks appropriately, establishing and adhering to action plans in claims files, and providing effective negotiation and appropriate resolutions.
  • Examined reports, accounts, and evidence to determine integrity and accuracy of information.
  • Interviewed policyholders to verify information and obtain additional details.
  • Worked productively in a fast-moving work environment to process large volumes of claims.
  • Updated claims system to track claim status and provide relevant information to other departments.
  • Prepared and presented detailed reports to management on claims issues to aid in decision-making.
  • Followed up with customers on unresolved issues.

Associate - Contractor Sales

LOWES HOME IMPROVEMENT
Desoto, TX
10.2017 - Current
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Stayed current on company offerings and industry trends.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Achieved or exceeded company-defined sales quotas.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
  • Trained new employees on customer service, money handling and organizing strategies

Materials Management Coordinator

VIBRA SPECIALITY HOSPITAL
DeSoto, TX
02.2011 - 07.2020
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Completed physical inventory counts each month.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Performed data entry and completed proper paperwork.
  • Developed materials to educate staff on proper inventory management techniques.
  • Monitored and adjusted inventory levels to meet customer needs and demands.
  • Collaborated with procurement team to establish steady supply of inventory.
  • Completed stock inventories to identify and address issues negatively impacting controls.
  • Maintained and organized inventory receipts and processed changes to reduce process lags.
  • Implemented systems for tracking and managing stock levels with accuracy and precision.
  • Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
  • Researched and compiled information on variety of planning issues from multiple sources, prepared thorough reports and presented findings in daily meetings

CUSTOMER SERVICE/SALES ASSOCIATE

THE HOME DEPOT, INC
Duncanville , TX
01.2005 - 01.2011
  • Provided fast and friendly service by actively seeking out customers to assess their needs and aided accordingly.
  • Maintained in-stock condition of assigned areas, and ensured that it was clean, and safe for customers to shop.
  • Maintained working knowledge of various products in assigned area.
  • Provided information on product features and related to items related to vendor projects.
  • Helped customers locate products and checked store system for merchandise at other sites
  • Maintained calm demeanor and professionally managed issues in busy, high stress situations.

Education

BBA - ACCOUNTING

LOUISIANA STATE UNIVERSITY
Dallas, TX
05.2025

ALL-LINES ADJUSTER LICENSE NUMBER: 2832636 - Insurance

Adjuster Pro Academy
Dallas
08.2022

BUSINESS – REAL ESTATE - Business

CEDAR VALLEY COLLEGE
Dallas, TX
05.2017

Skills

  • Policy understanding
  • Documentation Review
  • Coverage assessments
  • Accident investigations
  • Settlement determinations
  • Dependable and Responsible
  • Data Entry
  • Flexible and Adaptable
  • Active Listening
  • Teamwork and Collaboration
  • Analytical and Critical Thinking
  • Problem-Solving
  • Attention to Detail

Certification

  • Licensed insurance Adjuster -

Timeline

Claims Representative

HUMANA INC
07.2020 - Current

Associate - Contractor Sales

LOWES HOME IMPROVEMENT
10.2017 - Current

Materials Management Coordinator

VIBRA SPECIALITY HOSPITAL
02.2011 - 07.2020

CUSTOMER SERVICE/SALES ASSOCIATE

THE HOME DEPOT, INC
01.2005 - 01.2011

BBA - ACCOUNTING

LOUISIANA STATE UNIVERSITY

ALL-LINES ADJUSTER LICENSE NUMBER: 2832636 - Insurance

Adjuster Pro Academy

BUSINESS – REAL ESTATE - Business

CEDAR VALLEY COLLEGE
  • Licensed insurance Adjuster -
Andrew HendersonClaims Associate