Andrew Henderson
Forest Lake,MN
Summary
Results-driven franchise owner with a proven track record in operations management, staff training, and customer relations. Committed to enhancing service quality and driving brand compliance.
Overview
22
22
years of professional experience
Work History
Franchise Owner
Papa Murphy's
Maplewood, MN
01.2011 - Current
- Managed daily operations to ensure efficient workflow and high-quality service.
- Developed and implemented training programs for staff to enhance performance and customer satisfaction.
- Oversaw inventory management, optimizing stock levels to reduce waste and improve profitability.
- Monitored financial performance, analyzing sales trends to inform strategic decision-making.
- Established marketing campaigns to drive local brand awareness and increase customer engagement.
- Fostered a positive work environment through effective team leadership and conflict resolution strategies.
- Implemented process improvements that streamlined operations and increased overall efficiency.
- Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Oversaw payroll, business planning and marketing for franchise operations.
- Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
Poker Dealer
Running Aces Casino & Racetrack
Columbus, MN
01.2013 - 01.2015
- Dealt various poker games, ensuring compliance with gaming regulations and house rules.
- Managed table operations, providing exceptional customer service to enhance player experience.
- Observed gameplay for irregularities, maintaining fairness and integrity throughout gaming sessions.
- Trained new dealers on game procedures, promoting adherence to standards and best practices.
- Coordinated with floor managers to resolve disputes and maintain smooth operational flow on the casino floor.
- Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
Franchise Supervisor
Dominos's Pizza
Brainerd, MN
05.2004 - 08.2011
- Led franchise operations, ensuring compliance with corporate standards and policies.
- Developed and implemented training programs for franchise staff to enhance service quality.
- Analyzed market trends to identify growth opportunities for new franchise locations.
- Collaborated with franchise owners to improve operational efficiency and reduce costs.
- Oversaw inventory management processes, optimizing supply chain logistics for multiple stores.
- Facilitated ongoing learning and development opportunities for franchise staff through targeted training programs.
- Managed budgets effectively, optimizing resources to achieve desired outcomes.
Education
High School Diploma -
Onamia High School
Onamia, MN06-2004
Skills
- Brand compliance
- Franchise relations
- Operations management
- Small business operations
- Verbal and written communication
- Customer relations
- Quality management systems
- Staff management
Timeline
Poker Dealer
Running Aces Casino & Racetrack
01.2013 - 01.2015
Franchise Owner
Papa Murphy's
01.2011 - Current
Franchise Supervisor
Dominos's Pizza
05.2004 - 08.2011
High School Diploma -
Onamia High School