Summary
Overview
Work History
Education
Skills
Timeline
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VINAY KAPUR

Mount Sinai,NY

Summary

Dynamic leader with proven expertise in operations management and franchise relations.. Excelin staff management and financial management, driving profitability and fostering an inclusive culture. Excellence in client service and verbal communication, achieving significant improvements in customer satisfaction and loyalty.

Overview

35
35
years of professional experience

Work History

Franchise Owner

Deepanjali Inc. Dba 7-Eleven #36043
07.2006 - Current
  • Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
  • Managed labor, inventory and overhead costs effectively to maintain business profitability.
  • Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
  • Oversaw payroll, business planning and marketing for franchise operations.
  • Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
  • Established strong relationships with local businesses to foster community support and drive foot traffic to the franchise location.
  • Analyzed sales data to identify market trends, adjust product offerings accordingly, leading to increased demand for popular items.
  • Recruited and developed successful leadership staff to handle day-to-day business operations.
  • Spearheaded local charitable initiatives on behalf of the franchise brand, enhancing public perception and goodwill within the community.
  • Fostered an inclusive workplace culture emphasizing teamwork and open communication among employees which led to higher employee retention rates.
  • Maintained a clean, safe environment for both customers and employees through regular inspections and adherence to health code regulations.
  • Conducted regular performance evaluations for staff members to identify areas of improvement and implement necessary changes promptly.
  • Adapted to rapidly changing industry trends by remaining knowledgeable about new products, technologies, and competitor offerings.
  • Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
  • Developed comprehensive, well-organized financial records to maintain accuracy and facilitate efficient business management.
  • Continuously monitored store appearance ensuring it met franchisor''s visual standards; conducting frequent maintenance checks and improvements as needed.
  • Implemented inventory control systems to reduce waste and optimize product ordering processes, thereby improving profitability.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Project Manager

Greenman Pedersen Inc.
12.1989 - 02.2006
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.

Education

Master of Science - Mechanical Engineering

Delhi College of Engineering
New Delhi, India
07.1983

Skills

  • Brand Compliance
  • Franchise Relations
  • Operations Management
  • Small business operations
  • Verbal and written communication
  • Customer Relations
  • Quality Management Systems
  • Client Service
  • Staff Management
  • Sales Leadership
  • Staff hiring
  • Financial Management
  • Regulatory Compliance

Timeline

Franchise Owner

Deepanjali Inc. Dba 7-Eleven #36043
07.2006 - Current

Project Manager

Greenman Pedersen Inc.
12.1989 - 02.2006

Master of Science - Mechanical Engineering

Delhi College of Engineering

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VINAY KAPUR