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Andrew Henderson
Senior Director- Team Development & Operations
Fort Lauderdale
Summary
Accomplished Executive Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work History
Senior Director
SiriusXM
Washington, DC
04.2002 - 03.2023
- Managed National Field operations programs of 125 or more associates at any given time
- Met, coached and trained department supervisors and provided staff support to attain organizational goals.
- Set and administered $5 million yearly budget with no overages.
- Worked closely with organizational leadership and directors to guide operational strategy.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Drove strategic improvements to enhance operational and organizational efficiencies.
Director
SiriusXM
Washington, DC
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Created Field Training and Development team for new company initiatives in short timeline.
- Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide leadership and achieve desired results quickly.
- Observed tight deadlines and strict budgetary controls to avoid waste and streamline costs.
Senior Manager
SiriusXM
Washington, DC
- Hired, coached and trained Southeast Field operations teams across multiple projects
- Managed all HR requests and oversaw expense reporting from the field teams
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Held weekly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Brainstormed and developed sales strategies to achieve short and long term sales revenue objectives.
Regional Account Manager
SiriusXM - XM Satellite Radio
Washington, DC
- Created National Field Operations team for Retail Marketing and Distribution divisions as well as Automotive Field Operations.
- Introduced Satellite Radio to all major retailers and Automotive Groups across US.
- Designed and organized product packages for presentations and distributed to thousands of future clients.
- Acquired extensive sales data, analyzing inventory and sales trends to predict company production.
Education
Business Administration And Management
Piedmont Virginia Community College
Charlottesville, VA 06.1986 - 06.1988
Skills
Policy and procedure adherence
Performance management/feedback
Media relations
Strategic planning
Vendor relations
Team Bonding/Coaching/Mentoring
Business Development
Accomplishments
- Awarded National Circle of Excellence award for Employee of year with XM Satellite Radio.
- Created the training for internal field teams and rolled out new programs which resulted in growth from 7,000 subscribers to over 35,000,000 over my 21 year job performance.
- Collaborated with SiriusXM Automotive executive team in the development of Diversity, Equity and Inclusion protocols and training.
- Supervised team of 125+ staff members.
Software
Timeline
Senior Director
SiriusXM
04.2002 - 03.2023
Business Administration And Management
Piedmont Virginia Community College
06.1986 - 06.1988
Director
SiriusXM
Senior Manager
SiriusXM
Regional Account Manager
SiriusXM - XM Satellite Radio