ANDREW HERSHEY
Jacksonville
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Substitute Teacher
River City Science Southeast
01.2024 - Current
- Offer guidance and support during homework time, helping students stay focused and organized
- Organize activities that encourage collaboration, communication, and conflict resolution among students
- Teach and model respect for others and personal responsibility, reinforcing good manners and accountability
- Provide regular updates to parents about their child's progress, behavior, and achievements through electronic communications.
Substitute Teacher
ESS
01.2023 - Current
- Established and enforced classroom standards
- Executed daily lesson plans across 30 schools across Duval County
- Managed diverse class sizes, adapting to various educational levels
- Facilitated a positive learning environment
- Ensured adherence to school procedures and compliance.
Sales Development Representative
Animation Explainers Media
01.2022 - 01.2023
- Pioneered outbound lead-gen strategies, securing 20+ B2B meetings monthly
- Leveraged market trend analysis to amplify client engagement
- Supervised a team of 6-8, driving CRM lead-gen tactics
- Consistently surpassed monthly lead targets through inventive outreach
- Streamlined sales funnel via meticulous Hubspot data management.
Strategic Accounts V
Blue Cross Blue Shield
01.2017 - 01.2022
- 5+ years of membership & billing experience with account reconciliation, data entry, conflict resolution including using software applications
- Successfully coordinated internal teams to meet client needs and deliver high-quality services related to coordination of ancillary, cobra and medical healthcare benefits
- Reconciled over 20 million dollars monthly through ACH and check payments, executing financial refunds up to $100,000, and performed financial audits with detailed accuracy
- Trained and mentored 25 new employees in customer service calls, conflict resolution, and HIPAA compliance, contributing to the success of the team.
Service Rep IV of Strategic Accounts
Blue Cross Blue Shield
01.2016 - 01.2017
- Recognized as Representative of the Month 3 times for exceptional service as noted through positive client feedback to leadership
- Conducted on-boarding process for hundreds of new business accounts by providing comprehensive advice on health insurance benefits and procedures in high volume production.
Sales and Marketing Associate
Orange Theory Fitness
01.2015 - 01.2016
- Successfully established b-2-b relationships by utilizing data-driven methods to identify and prioritizing high-potential prospects, accomplished the successful conversion of prospects into clients resulting in a $10k revenue increase within 6 months
- Maintaining client relationships through engagement and ensuring the on-going success of member progress and enrollment.
Interim Continuous Improvement Analyst
Blue Cross Blue Shield
01.2017
- Testing of CRM systems to improve processes and procedures to increase productivity and system performance
- Collaborates and consults with organization-wide leadership to establish, measure, and implement process performance and improvements aligned with the organization's vision and strategies to support in the delivery of effective healthcare
- Demonstrated strong analytical skills by processing data reports and presenting recommendations to department leadership for procedural updates aimed at streamlining processes contributing to the success of the organization.
Education
Bachelor of Science - Exercise Science, Human Performance
University of Central Florida
Skills
- Leadership
- Team collaboration
- Problem-solving
- Classroom management
- Conflict resolution
- Results-focused
- Group and individual instruction
- Verbal and written communication
Certification
- Health K-12
- Social Science 6-12
Timeline
Substitute Teacher
River City Science Southeast
01.2024 - Current
Substitute Teacher
ESS
01.2023 - Current
Sales Development Representative
Animation Explainers Media
01.2022 - 01.2023
Strategic Accounts V
Blue Cross Blue Shield
01.2017 - 01.2022
Interim Continuous Improvement Analyst
Blue Cross Blue Shield
01.2017
Service Rep IV of Strategic Accounts
Blue Cross Blue Shield
01.2016 - 01.2017
Sales and Marketing Associate
Orange Theory Fitness
01.2015 - 01.2016
Bachelor of Science - Exercise Science, Human Performance
University of Central Florida