Andrew Hess
Ashland,OH
Summary
Highly-motivated with 5 years experience in the criminal justice system, including case management, facility management, and direct supervision. Seasoned professional with excellent communication, organization and interpersonal skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Behavioral Youth Counselor
Abraxas Youth And Family Services
09.2023 - Current
- Enhanced communication skills among youths by conducting group therapy sessions and role-playing exercises.
- Managed a diverse caseload of youths, ensuring individualized attention and support while tracking their progress toward goals.
- Provided crisis intervention services, de-escalating tense situations and ensuring the safety of all involved parties.
- Enhanced communication with parents and guardians through regular updates on youths'' progress and accomplishments.
Youth Services Specialist
Colorado Department Of Human Services
01.2023 - 09.2023
- Provided mentorship and guidance to at-risk youths, resulting in improved behavior and decision-making skills.
- Implemented effective behavior management strategies to maintain a safe, positive environment for all program participants.
- Improved facility safety by conducting regular security checks, monitoring inmate behavior, and addressing potential conflicts proactively.
- Evaluated inmate progress regularly through written reports and assessments, allowing for necessary adjustments to individualized treatment plans.
Enlisted Soldier
United States Army
07.2021 - 01.2023
- Enhanced reconnaissance capabilities by conducting thorough area assessments and gathering critical intelligence data.
- Reduced equipment loss rates by implementing strict inventory management procedures and conducting regular inspections.
- Developed tactical plans in collaboration with squad leaders, enhancing overall unit effectiveness.
Total Loss Adjuster
Root Insurance
02.2020 - 06.2021
- Conducted thorough investigations to determine accurate claim payouts, resulting in fair resolutions for clients.
- Enhanced customer satisfaction by promptly and accurately assessing total loss claims.
- Managed a high volume of claims, ensuring timely resolution and adherence to company guidelines.
Correctional Officer
Ohio Department Of Rehabilitation And Correction
08.2017 - 02.2020
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
Security Officer
Securitas Security Services USA, Inc
02.2015 - 07.2017
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Delivery Driver
Papa John's Pizza
02.2012 - 02.2015
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Education
Bachelor of Arts - Communications
Cleveland State University
12.2020
Skills
- Assertive Communicator
- Social Skills Training
- Empathy Development
- Facility Security
Certification
CDCA - Ohio Chemical Dependency Counselor
Timeline
Behavioral Youth Counselor
Abraxas Youth And Family Services
09.2023 - Current
Youth Services Specialist
Colorado Department Of Human Services
01.2023 - 09.2023
Enlisted Soldier
United States Army
07.2021 - 01.2023
Total Loss Adjuster
Root Insurance
02.2020 - 06.2021
Correctional Officer
Ohio Department Of Rehabilitation And Correction
08.2017 - 02.2020
Security Officer
Securitas Security Services USA, Inc
02.2015 - 07.2017
Delivery Driver
Papa John's Pizza
02.2012 - 02.2015
Bachelor of Arts - Communications
Cleveland State University