Andrew Hill
Round Rock,TX
Summary
Versatile Operations Manager with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.
Overview
10
10
years of professional experience
Work History
Manager - Fiber Internet
AT&T
Austin, Texas
12.2021 - Current
- Achieved #1 national ranking in out-of-franchise build penetration rate.
- Ranked third nationwide for fiber penetration.
- Facilitated extensive training sessions for all Austin market managers, assisting 70 leaders and their respective teams.
- Coordinated various projects focusing on Out of Franchise Builds.
- Initiated and developed new framework for executing fiber in retail.
- Coordinated cross-team and cross-organization partnerships.
Operational Support Manager
AT&T
Austin, TX
09.2019 - 11.2021
- Awarded recognition for leading the highest-performing IHX team in West Texas during 2020.
- Secured top 5% position by ranking 15th among 321 members in the IHX Team for 2021.
- Oversaw staffing levels while facilitating managerial development programs.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Led weekly team meetings to communicate business updates and review team performance.
Integrated Solutions Area Sales Manager
AT&T
Austin, TX
12.2019 - 08.2020
- Expanded team size.
- Directed group of sales managers.
- Excelled in all measured quality standards within the market.
Premises Technician
AT&T
Austin, TX
08.2014 - 12.2019
- Internet/TV/Phone Installation expert
- Top performer with AT&T National Field Services Organization
- Worked in multiple markets – Austin/Corpus
Education
High School Diploma -
Marysville High School
Marysville Ohio06-2004
Some College (No Degree) - Construction Management
Purdue University
West Lafayette, INSome College (No Degree) - Leaders as Coaches
AT&T University
DallasSkills
- Business reporting
- Management collaboration
- Documentation management
- Team collaboration
- Coaching and mentoring
- Workforce training
- Process improvement strategies
- Operational efficiency
- Process improvements
- Business development
References
References available upon request.
Timeline
Manager - Fiber Internet
AT&T
12.2021 - Current
Integrated Solutions Area Sales Manager
AT&T
12.2019 - 08.2020
Operational Support Manager
AT&T
09.2019 - 11.2021
Premises Technician
AT&T
08.2014 - 12.2019
High School Diploma -
Marysville High School
Some College (No Degree) - Construction Management
Purdue University
Some College (No Degree) - Leaders as Coaches
AT&T University