ANDREW HOBBS
Kendall Park,NJ
Summary
Highly motivated, customer-centric, and goal-oriented Technical Expert with experience in customer support, technical troubleshooting, and team mentoring. Proven ability to resolve client challenges through effective communication, collaboration, and innovation. Dedicated to enhancing the customer experience and driving results.
Overview
7
7
years of professional experience
Work History
Technical Expert
APPLE
BRIDGEWATER, NJ
03.2025 - Current
- Serve as a product and technical advisor, leading peer training and mentoring for Specialist and Technical Specialist teams.
- Leverage advanced troubleshooting knowledge to assist customers with complex issues and escalate as needed.
- Drive customer satisfaction by delivering tailored technical support and solutions across Apple hardware and software.
Technical Specialist
APPLE
EDISON, NJ
10.2023 - 03.2025
- Delivered hands-on technical support and diagnostics across all Apple products.
- Educated customers with step-by-step guidance and technical knowledge, enhancing the customer experience.
- Collaborated with the Genius team to improve service workflow and customer resolution efficiency.
Specialist
APPLE
EDISON, NJ
07.2022 - 10.2023
- Worked with customers to create complete solutions for their product needs.
- Diagnosed and resolved technical issues, collaborating with other teams for swift resolution.
Server
TRATTORIA PROCCHINI
PRINCETON, NJ
11.2019 - 07.2022
- Consistently exceeded sales goals and resolved customer complaints effectively.
- Accurately recorded orders and partnered with the team to exceed guest expectations.
Server & Manager
PJ'S PANCAKE HOUSE
KINGSTON, NJ
07.2018 - 07.2022
- Oversaw restaurant operations and motivated staff through leadership and accountability.
- Ensured customer satisfaction from initial greeting to order completion.
Education
Associate of Applied Science - Information Technology & Network Programming
DeVry University
07.2025
Undergraduate Cyber Security Certification - undefined
DeVry University
09.2023
Graduate - undefined
South Brunswick High School
06.2022
Skills
- Strong communication and relationship-building skills
- Skilled in balancing multiple tasks in fast-paced environments
- Technical expertise in NodeJS, HTML, networking tools (Wireshark, Cisco IOS), and subnetting
Awards
DeVry Dean's List – 2023, Student Council, South Brunswick High School – 2018–2022, Varsity Wrestling, South Brunswick High School – 2018–2022, Boy Scouts of America, Life Scout – 2005–2021, National Youth Leadership Award – 2019
Timeline
Technical Expert
APPLE
03.2025 - Current
Technical Specialist
APPLE
10.2023 - 03.2025
Specialist
APPLE
07.2022 - 10.2023
Server
TRATTORIA PROCCHINI
11.2019 - 07.2022
Server & Manager
PJ'S PANCAKE HOUSE
07.2018 - 07.2022
Associate of Applied Science - Information Technology & Network Programming
DeVry University
Undergraduate Cyber Security Certification - undefined
DeVry University
Graduate - undefined
South Brunswick High School