Andrew Hoblin
Orlando
Summary
My goal is providing the best in all aspects of what I do. Pairing the best food with the best service to create the best experience for customer and server. Nothing is more fulfilling than creating a space where customers come for comfort and joy. With my experience training others, it is always my goal to spread the same standards this philosophy embodies while securing my team return patrons.
Overview
2
2
years of professional experience
Work History
Shift Leader
Dave's Hot Chicken
10.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Boosted overall sales with effective upselling techniques and exceptional menu familiarity.
Customer Service Representative
Publix
02.2024 - 08.2024
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
Assistant Manager
Mangoni LLC
10.2022 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Education
Bachelor of Science - Aerospace Engineering
University of Central Florida
Orlando, FL05-2027
High School Diploma -
Melbourne High School
Melbourne, FL05-2022
Skills
- Cash handling
- Problem-solving
- Customer service focus
- Strong verbal and written communication
- Training assistance
- POS system operation
- Sales and upselling
- Client service
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Cooking
- Watchmaking
- Drawing
- Camping
Timeline
Shift Leader
Dave's Hot Chicken
10.2024 - Current
Customer Service Representative
Publix
02.2024 - 08.2024
Assistant Manager
Mangoni LLC
10.2022 - 05.2023
Bachelor of Science - Aerospace Engineering
University of Central Florida
High School Diploma -
Melbourne High School
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