Andrew Hoyt
River Forest,IL
Summary
Motivated and results-driven student with a diverse background in service, leadership, and operational management. Demonstrated ability to drive sales and customer loyalty by delivering exceptional service, resulting in a top-tier tip-to-bill ratio. Proven leader with experience coaching youth teams and training new employees, excelling at communication, mentorship, and building positive relationships
Overview
4
4
years of professional experience
Work History
Server, Bartender & Marina Attendant
The Landing Restaurant & Bar
Charlevoix, Michigan
05.2023 - Current
- Achieved the highest tip-to-bill ratio among a staff of over 200, demonstrating strong upselling skills and a customer-focused approach that consistently led to repeat customers requesting me as their server
- Trained and mentored new employees on service protocols and sales techniques to ensure a high-quality customer experience
- Coordinated the efficient docking of boats to ensure smooth operations and enhance customer satisfaction, reducing wait times and improving the overall guest experience
- Managed the rapid and accurate preparation of orders in a high-volume kitchen, ensuring food quality and timely delivery
Youth Basketball Coach
River Forest Park District
River Forest, Illinois
11.2022 - 03.2023
- Led and mentored a youth basketball team, developing practice plans and in-game strategies that fostered a strong team environment and improved player skills
- Communicated effectively with parents and players, building strong relationships and providing constructive feedback to enhance individual and team performance
- Analyzed player strengths and weaknesses to create effective game strategies and rotations
Camp Counselor
Park District of Oak Park
Oak Park, Illinois
05.2022 - 08.2022
- Demonstrated leadership by serving as a positive role model, teaching valuable life skills and contributing to the overall success of the camp
- Resolved conflicts and mediated camper disputes by promoting open communication and fostering a team-oriented atmosphere
Resident Camp Counselor
YMCA Camp Benson
Mount Carroll, Illinois
05.2021 - 06.2021
- Led and supervised a cabin of 15 campers, ensuring their safety and well-being in a residential setting
- Managed and resolved camper conflicts and homesickness, fostering a supportive and positive environment for campers throughout the program
Education
Bachelor of Science - Data Analytics and Sport Coaching
Miami University
Oxford, OH05-2027
High School Diploma -
Oak Park River Forest High School
Oak Park, IL05-2023
Skills
- Customer service
- Guest engagement
- Training development
- Leadership and mentorship
- Communication skills
- Data analysis
Affiliations
- Sport Analytics club
- Basketball
- Mixed Martial Arts
Timeline
Server, Bartender & Marina Attendant
The Landing Restaurant & Bar
05.2023 - Current
Youth Basketball Coach
River Forest Park District
11.2022 - 03.2023
Camp Counselor
Park District of Oak Park
05.2022 - 08.2022
Resident Camp Counselor
YMCA Camp Benson
05.2021 - 06.2021
Bachelor of Science - Data Analytics and Sport Coaching
Miami University
High School Diploma -
Oak Park River Forest High School