ANDREW ISRAELS

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Worked internally with estimating and costing teams for pricing and investment activities for various accounts
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Negotiated contract terms with clients, securing favorable agreements for both parties.
• Drove revenue growth by identifying new business opportunities within existing accounts.
• Lead the account for commercial, pricing and contract matters to help better position the organization for success.

Liaison and main communication line between customers and organization with particular focus on working with Sales, Finance, Engineering and Operational teams.

• Maintains database of customers contractual volume vs what is forecasted and handles commercially if they are not in sync. Assists with yearly budgets and forecasting.
• Works cross-functionally with plant engineering, capacity and production teams to successfully drive customer model changes or new products.
• Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 20%.
• Works closely with plant management and the commercial unit with customer forecasts, acquiring new customer business and involved with launch activities.
• Collaborates with plant controller on market volatility for customer base showing the average volatility over an 8 week period to better understand our customer forecasting.

• Handled day-to-day accounting processes to drive financial accuracy.
• Managed and responded to correspondence and inquiries from customers and suppliers.
• Effectively communicated with customers about payment needs and kept updated, detailed and accurate ledgers.
• Gathered, evaluated and summarized account data in detailed financial reports. Involved with the finance team’s monthly activities.
• Worked closely across various departments to be the "voice to the customer" on accounting, orders, forecast and demand.
• Developed strong relationships with clients through consistent communication and proactive problemsolving.

• Qualified leads, built relationships and executed sales strategies to drive new business.
• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Resolved issues promptly to drive satisfaction and enhance customer service.
• Strengthened customer relationships with proactive and collaborative approach to managing needs.

• Contributed to event marketing, sales and brand promotion.
• Recorded accurate and efficient records in customer database.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Presented professional image consistent with company's brand values.