Andrew J Arlotta
PINE BUSH,NY
Summary
Experienced professional with 12+ years in the concrete/aggregates industry, specializing in roles like dispatcher, weigh-master, and salesman. Also, brings 13 years of retail sales and management experience in the electronic and cellular industry. Known for expertise in logistics and transportation management, improving operational efficiency and ensuring on-time deliveries. Recognized for promoting team collaboration, adapting to changing demands, and excelling in route planning, customer service, and multitasking under pressure.
Overview
35
35
years of professional experience
Work History
Dispatcher
County Waste
01.2017 - Current
- Dispatcher out on Montgomery office for a fleet of 30 garbage routes. Coordinate pick up schedules and work orders ensuring all customers serviced effectively. Promote company Roll Off Dumpster program, place orders and take payments.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained updated and detailed records of calls in physical and electronic database.
- Generated reports to track deliveries and maintain proper records and documentation.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
Dispatcher
Dicks Concrete
01.2012 - 01.2017
- Dispatched a fleet of 25 concrete mixers and 15 dump trucks throughout the Hudson valley region.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Sales manager
The Wireless Solution of NY
01.2011 - 01.2012
- Sales manager for 5 store Sprint dealer. Train sales staff in all aspects of Sprint products and services. Implement sales goals and promo’s, merchandise stores, and promote products with in the community.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Concrete batcher, dispatcher, weigh master, and salesman
E. Tetz & Sons
01.2003 - 01.2010
- Concrete and gravel company in Middletown NY. Worked as a concrete batcher, dispatcher, weigh master, and salesman.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Sales manager
Anything4wireless
01.2000 - 01.2003
- Sales manager for wireless retailer with 4 locations in Galleria at Crystal Run and Poughkeepsie Galleria. Managed all aspects of store. Sales, Customer service, Inventory, and employee training.
Salesman
PageMax
01.1998 - 01.2000
- Salesman for cellular phone and pager company in Galleria at Crystal Run in Middletown. Responsible for new activations of Verizon wireless phones and PageMax pager systems.
Sales manager
CellularOne
01.1994 - 01.1998
- Sales manager for multiple location retail stores. Responsible for all aspects of operations, POS cash procedures, and total customer satisfaction. Managed million dollar inventory for retail outlets as well as outside sales force.
Salesman
Radio Shack
01.1992 - 01.1994
- Salesman in the Orange Plaza location in Middletown, NY. Sales of all types of everyday electronics including but not limited to computers, TV’s, stereo systems, telephone equipment, parts and tools.
District manager
Wheeled Coach Industries
01.1990 - 01.1992
- District manager for ambulance sales for New York State. Responsible for sales of ambulances as well as setting up regional repair centers.
Education
High School Diploma -
Pine Bush High School
Pine Bush, NY06-1989
Skills
- Sales
- On the road salesman covering a 4 county area selling sand, gravel, crushed stone, and concrete
- Sales manager for a multi-location wireless electronics company Responsible for all aspects of sales and training, as well as the whole customer experience
- Sales Manager for a national wireless carrier Responsible for all daily functions of 3 retail stores, as well as inventory management for outside sales force
- Customer Service
- I have excellent communication skills and a desire to fulfill customer expectations
- Very good at problem solving, coming up with creative solutions to retain customers and market share
- Always able to balance customer needs with protecting company interests
- Administrative
- Have managed and trained people in all aspects of running a successful wireless store with very good customer retention
- I have managed and dispatched a fleet of 30 dump trucks out of multiple locations across a 7 county area while maintaining the highest level of safety and customer satisfaction
- Been responsible for all cash handling procedures and POS and inventory controls
Other Skills
I have been butchering deer for over 20 years. I have also butchered cows, pigs, ram, and poultry. I feel I could be an asset to your company, as well as learn and improve my craft.
Timeline
Dispatcher
County Waste
01.2017 - Current
Dispatcher
Dicks Concrete
01.2012 - 01.2017
Sales manager
The Wireless Solution of NY
01.2011 - 01.2012
Concrete batcher, dispatcher, weigh master, and salesman
E. Tetz & Sons
01.2003 - 01.2010
Sales manager
Anything4wireless
01.2000 - 01.2003
Salesman
PageMax
01.1998 - 01.2000
Sales manager
CellularOne
01.1994 - 01.1998
Salesman
Radio Shack
01.1992 - 01.1994
District manager
Wheeled Coach Industries
01.1990 - 01.1992
High School Diploma -
Pine Bush High School
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