Michelle Hancock
Kansas City,MO
Summary
My objective is to obtain a full time job that allows me to provide for my family, that I can enjoy as well. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dispatcher
OTL Transportation
07.2023 - 11.2023
Merchandise Manager
Dollar Tree
10.2022 - 06.2023
Dispatch/Customer Service
Interstate Truck Center
01.2022 - 09.2022
Business to Business Gift Specialist
Kansas City Steak Company
10.2021 - 12.2021
Assistant Manager
Sonic
09.2020 - 05.2021
Customer Service Manager
Aerotek
06.2019 - 06.2020
Core Customer Service
PNC Bank
12.2018 - 03.2019
Supervisor/Customer Service Rep
USA800/RESULTS
01.2016 - 12.2018
Kitchen Manager
OPAA Foods
01.2014 - 12.2015
Education
High school diploma - General Studies
Platte County High School
Platte City, MO05.1997
Skills
- Kitchen Management Experience
- Food Handling
- Food Safety
- Kitchen Experience
- Food Preparation
- Supervising Experience
- Assistant Manager Experience
- Customer service (10 years)
- Transportation management systems
- Shift management
- Clerical experience
- Inside sales
- Upselling
- Medical terminology
- Microsoft Access
- Accounts receivable
- Customer service
- Supervising experience
- Store management
- Conflict management
- Accounts payable
- Cash handling
- Data collection
- Hotel experience
- Food handling
- QuickBooks
- Cash register
- Customer relationship management
- Pricing
- Proofreading
- Accounting
- Project leadership
- Manufacturing
- Negotiation
- Budgeting
- Nursing
- B2B sales
- Product management
- Marketing
- Kitchen management
- Microsoft Project
- Restaurant experience
- Leadership
- Load & unload
- Software troubleshooting
- Outside sales
- Google Suite
- Retail sales
- Order fulfillment
- Recruiting
- Banking
- Office management
- Documentation review
- Merchandising
- Sales
- Quality assurance
- Vital signs
- Cold calling
- Telemarketing
- Sales management
- Presentation skills
- Profit & loss
- Relationship management
- CRM software
- Salesforce
- Payroll
- SharePoint
- Typing
- SAP CRM
- Mentoring
- Social media management
- Research
- POS
- Product demos
- Quality control
- Windows
- Purchasing
Certification
Driver's License
Timeline
Dispatcher
OTL Transportation
07.2023 - 11.2023
Merchandise Manager
Dollar Tree
10.2022 - 06.2023
Dispatch/Customer Service
Interstate Truck Center
01.2022 - 09.2022
Business to Business Gift Specialist
Kansas City Steak Company
10.2021 - 12.2021
Assistant Manager
Sonic
09.2020 - 05.2021
Customer Service Manager
Aerotek
06.2019 - 06.2020
Core Customer Service
PNC Bank
12.2018 - 03.2019
Supervisor/Customer Service Rep
USA800/RESULTS
01.2016 - 12.2018
Kitchen Manager
OPAA Foods
01.2014 - 12.2015
High school diploma - General Studies
Platte County High School