Versatile professional with over 9 years of experience in diverse roles including housekeeping, cooking/dietary aide, and scheduling coordination. Demonstrates a proven track record of enhancing operational efficiency, guest satisfaction, dynamic work environment. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and result oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Open To Work
Hi, I’m
DAWN PICKETT
Big Spring,TX
Summary
Work History
Pate Trucking Company LLCBig Spring
Dispatcher
2024.05 - 2026.01 (1 education.year_Label & 8 education.months_Label)
Job overview
- Keep record of all waste disposals , water and chemical transports.
- Coordinated logistics and scheduling for multiple truck routes, ensuring timely deliveries and optimizing operational efficiency.
- Managed real-time communication with drivers to address delays and reroute deliveries, maintaining high service standards.
- Enter all daily driver tickets
- Utilized transportation management software to track shipments, improving visibility and accuracy of delivery schedules.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Utilized various software systems to facilitate movement, planning and scheduling.
Healthcare Services GroupBig Spring
Cook/Dietary Aide
2023.11 - Current (2 education.years_Label & 8 education.months_Label)
Job overview
- Enforced rigorous health codes and dietary regulations for superior food safety
- Optimized beverage and condiment accessibility, maintaining a clean and organized workspace
- Delivered high-quality service, promoting a positive dining experience for residents
- Balanced high-volume meal preparation with stringent health and dietary standards, improving resident satisfaction
- Implemented meticulous temperature and storage protocols, ensuring health code compliance
- Revamped meal preparation processes, boosting kitchen efficiency and resident satisfaction
- Partnered with healthcare teams to customize meals according to residents' dietary needs, enhancing health outcomes
DoubleTree by HiltonLubbock
Housekeeper
2023.09 - Current (2 education.years_Label & 10 education.months_Label)
Job overview
- Elevated guest experience by optimizing room turnover, ensuring timely check-outs.
- Meticulously maintained cleanliness standards for check-outs, boosting guest satisfaction.
- Introduced efficient cleaning techniques, significantly enhancing room readiness.
Wholesale Payments Inc.Lubbock
Scheduling Coordinator
2023.02 - 2023.08 (6 education.months_Label)
Job overview
- Located and contacted local businesses Nationwide for my sales team
- Proactively identified and engaged with local businesses, boosting sales team opportunities.
- Drove team efficiency by optimizing scheduling, leading to increased local business outreach.
- Implemented a new strategy for locating and contacting businesses, enhancing team productivity.
- Maintained meticulous records of business contacts, ensuring thorough follow-up and engagement.
- Energized the sales team by consistently finding and initiating new business connections nationwide.
UNIFIED GLOBAL SOLUTIONSBryan
Scheduling Coordinator
2022.08 - 2023.01 (5 education.months_Label)
Job overview
- Coordinated appointments with potential clients, demonstrating effective time management.
- Managed incoming call schedules, ensuring smooth business operations.
- Leveraged persuasive communication skills to engage with eligible companies.
- Streamlined appointment setting, enhancing rep productivity at Unified Global Solutions.
- Boosted efficiency by optimizing call scheduling processes for business development.
- Ensured accurate scheduling, minimizing overlaps and maximizing representative outreach.
Federal Medical CenterFort Worth
Boiler Operator
2021.09 - 2022.04 (7 education.months_Label)
Job overview
- Conducted water testing
- Read meters, heat, water levels, chemical levels, H2o
- Preventative Maintenance / cleaned boilers
- Maintained logs, records, electronic data
- Assisted with inventory of supplies, raw materials and products
- Efficiently managed boiler operations, ensuring optimal performance and reducing downtime.
- Rigorously monitored and adjusted water and chemical levels to meet safety standards.
- Eagerly embraced preventive maintenance tasks, significantly prolonging boiler life.
- Analyzed data to improve boiler efficiency, contributing to sustainable resource use.
- Supported team in inventory management, ensuring availability of essential supplies.
Federal Medical CenterBryan
Warehouse Associate
2021.01 - 2021.09 (8 education.months_Label)
Job overview
- Built pallets
- Unloaded / loaded trucks
- Inventory
- Forklift
- Maintained logs
- Streamlined warehouse operations, enhancing efficiency in inventory and logistics.
- Optimized pallet-building processes, ensuring timely truck loading/unloading.
- Maintained accurate logs, contributing to a 15% reduction in inventory discrepancies.
- Leveraged forklift skills to improve storage utilization and safety in the warehouse.
- Collaborated in team efforts to maintain high productivity levels in fast-paced environment.
La Quinta Inns & SuitesBig Spring
Executive Head Housekeeper
2015.03 - 2018.10 (3 education.years_Label & 7 education.months_Label)
Job overview
- Spearheaded quality assurance, driving customer satisfaction and operational efficiency.
- Managed inventory control, ensuring accuracy and readiness for guest needs.
- Enhanced team performance through effective training and delegation.
- Revolutionized housekeeping protocols, setting new standards for cleanliness.
- Optimized the hiring process, attracting and selecting top housekeeping talent.
- Boosted operational efficiency by refining quality assurance and housekeeping standards.
Moren RentalsBig Spring
Housekeeping
2015.03 - 2017.09 (2 education.years_Label & 6 education.months_Label)
Job overview
- Maintained cleanliness and orderliness of rental homes post-occupancy
- Prepared properties for new residents, ensuring a welcoming environment
- Applied problem-solving skills to tackle challenging cleaning tasks
- Contributed to improved tenant satisfaction through meticulous housekeeping
- Leveraged innovative cleaning techniques for efficient turnover
- Enhanced home readiness by expertly cleaning vacated rentals, ensuring 100% occupancy readiness.
- Maintained high standards of cleanliness across multiple properties, contributing to improved tenant satisfaction.
- Implemented efficient cleaning techniques, reducing preparation time for new residents by 20%.
- Contributed ideas to the maintenance process that enhanced the overall efficiency and resident satisfaction.
Overview
11
years of professional experience
Education
Howard County Community CollegeBig Spring, TX
GED
University Overview
University of PhoenixTempe, AZ
Some College (No Degree)
University Overview
Skills
- Customer service
- Supervising experience
- Hospitality
- Time management
- Quality assurance
- Sales
- Leadership
- Phone etiquette
- Management
- Windows
- Microsoft Office
- Communication skills
- Retail sales
- Computer skills
- QuickBooks
- Organizational skills
- Microsoft Excel
- Data entry
- Office experience
- Call center
- Documentation review
- Dietary aide experience
- Discharge planning
- Google Docs
- Guest services
- Upselling
- Negotiation
- Hotel experience
- IT
- Cooking
- Load & unload
- Laundry
- Cleaning
- Materials handling
- Office management
- Warehouse experience
- Forklift
- Microsoft Outlook
- Cash register
- Cash handling
- Merchandising
- Inventory control
- Typing
- POS
- Health code compliance
- Dietary regulation enforcement
- Meal customization
- Kitchen efficiency optimization
- Logistics coordination
- Data entry accuracy
- Customer complaint resolution
- Transportation management software
- Real-time communication
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteSalary Range
$45000/yr - $200000/yrTimeline
Dispatcher
Pate Trucking Company LLC
2024.05 - 2026.01 (1 education.year_Label & 8 education.months_Label)
Cook/Dietary Aide
Healthcare Services Group
2023.11 - Current (2 education.years_Label & 8 education.months_Label)
Housekeeper
DoubleTree by Hilton
2023.09 - Current (2 education.years_Label & 10 education.months_Label)
Scheduling Coordinator
Wholesale Payments Inc.
2023.02 - 2023.08 (6 education.months_Label)
Scheduling Coordinator
UNIFIED GLOBAL SOLUTIONS
2022.08 - 2023.01 (5 education.months_Label)
Boiler Operator
Federal Medical Center
2021.09 - 2022.04 (7 education.months_Label)
Warehouse Associate
Federal Medical Center
2021.01 - 2021.09 (8 education.months_Label)
Executive Head Housekeeper
La Quinta Inns & Suites
2015.03 - 2018.10 (3 education.years_Label & 7 education.months_Label)
Housekeeping
Moren Rentals
2015.03 - 2017.09 (2 education.years_Label & 6 education.months_Label)
Howard County Community College
GED
09/2016
University of Phoenix
Some College (No Degree)