Justin Scivola
Cranston,Rhode Island
Summary
To obtain a position that will allow the utilization of acquired skills and experience both as a team member and autonomously in a growth oriented environment.
Overview
26
26
years of professional experience
Work History
Dispatcher/Customer Service Representative
Gem Plumbing and Heating
Lincoln, RI
11.2019 - Current
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
- Trained new dispatchers on company procedures, software applications, and communication protocols.
- Conducted regular audits of dispatcher logs to ensure accuracy, accountability, and adherence to company standards.
- Enforced safety procedures for all dispatched personnel, resulting in fewer accidents or incidents in the field.
- Contributed to the development of company policies regarding dispatch operations, ensuring compliance with industry regulations and best practices.
- Managed high call volumes while maintaining composure and professionalism under pressure.
- Implemented a proactive maintenance scheduling system to minimize equipment downtime and reduce costs.
Chef/Food Prep
Daves fresh market place
Cranston, RI
10.2017 - 11.2019
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Take chartering orders via phone call or in person
- Accurately document the temperatures of all the food items you have prepared hot or cold
- Prepare all the food for catering orders, hot bar, salad bar, fried and rotisserie chickens in a timely fashion
Manager
Phunky Stuff Smoke Shop
01.2015 - 01.2017
- Handled the stores daily operations
- Ordering inventory, banking, hiring and all other aspects of a retail setting
Manager
It's All Good Smoke Shop
Providence, RI
01.2015 - 01.2017
- Handled the stores daily operations
- Ordering inventory, banking, hiring and all other aspects of a retail setting
Owner/Manager Professional
Ohkeedoke Smoke Shop
01.2011 - 01.2013
- Handled the stores daily operations
- Ordering inventory, banking, hiring and all other aspects of a retail setting
Driver/warehouse personnel
Belmont Fruit, Inc
Wakefield, RI
01.2010 - 01.2011
- Loaded and locked and unloaded trucks
- Picked and checked orders for accuracy
- Delivered orders to local businesses as requested
Shipping and Receiving
B.O.S.S. Bob O'Leary's Sports Science
Cranston, RI
05.2008 - 01.2009
- Loaded and unloaded trucks
- Picked and checked orders for accuracy
- Boxed orders and then processed them via UPS computer
- Placed UPS sticker on the boxes and built the skid
- Loaded UPS trucks upon arrival
- Performed inventory and other tasks as requested
Customer service representative
Ronzio Pizza
01.2007 - 01.2008
- Assisted customers in placing orders
- Performed cash, credit and check transactions daily
- Prepared orders to customers specifications
- Delivery of orders in the time allotted
- Provided exemplary customer service
Shipping and Receiving Clerk
Consumers Moving And Storage
Cranston, RI
01.2005 - 01.2007
- Offered quotes from moving jobs to potential customers via telephone and in person
- Performed daily bank deposits, post office runs and other miscellaneous errands as requested
- Scheduled and coordinated moving jobs
- Provided problem resolutions to unhappy customers
- Called needed storage service to accommodate the needs of each particular customer
Valet Supervisor/Cashier
Ultimate Valet
Providence, RI
01.2003 - 01.2005
- Handled the billing for parking services
- Instructed the valets, doorman and Bellman in duties to be performed
- Handled disgruntled customers when the need arose
- Ensure the privacy of high profile guests
Warehouse Personnel/Courier/Shipping and Receiving
Uncas Manufacturing
01.1999 - 01.2001
- Perform correct order picking and packing
- Prepared packages for shipping and use UPS and FedX Software
- Delivered and picked up merchandise to complete works in progress from areas around Massachusetts, New Hampshire, Connecticut Maine and Rhode Island
Education
High School Diploma -
Cranston High School West
Cranston06.1999
Skills
- Kitchen
- Cooking
- Training
- Team Player
- Line cook
- Valet Parking
- Catering
- Culinary Experience
- Courier
- Delivery Driver Experience
- Transportation Management
- Management Experience
- Logistics
- Customer Service
- Kitchen Management Experience
- Inventory Control
- Load & Unload
- Order Picking
- Shipping & Receiving
- Microsoft Office
- Procurement
Timeline
Dispatcher/Customer Service Representative
Gem Plumbing and Heating
11.2019 - Current
Chef/Food Prep
Daves fresh market place
10.2017 - 11.2019
Manager
Phunky Stuff Smoke Shop
01.2015 - 01.2017
Manager
It's All Good Smoke Shop
01.2015 - 01.2017
Owner/Manager Professional
Ohkeedoke Smoke Shop
01.2011 - 01.2013
Driver/warehouse personnel
Belmont Fruit, Inc
01.2010 - 01.2011
Shipping and Receiving
B.O.S.S. Bob O'Leary's Sports Science
05.2008 - 01.2009
Customer service representative
Ronzio Pizza
01.2007 - 01.2008
Shipping and Receiving Clerk
Consumers Moving And Storage
01.2005 - 01.2007
Valet Supervisor/Cashier
Ultimate Valet
01.2003 - 01.2005
Warehouse Personnel/Courier/Shipping and Receiving
Uncas Manufacturing
01.1999 - 01.2001
High School Diploma -
Cranston High School West