Timmothy Kersey
Warner Robins,GA
Summary
With a proven track record at Alpine Access - Call Center, I excel in delivering exceptional customer service and resolving high-stress situations with professionalism. My expertise spans culinary skills to leadership, significantly enhancing team productivity and customer satisfaction. Skilled in conflict management and food safety, I bring a comprehensive skill set to drive operational excellence and foster loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Alpine Access - Call Center
05.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
Teleperformance
04.2020 - 09.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed timely and effective replacement of damaged or missing products.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Met customer call guidelines for service levels, handle time and productivity.
Chef
Thai Pepper
04.2018 - 02.2020
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Placed orders to restock items before supplies ran out.
Cook/Prep
Burger King
11.2017 - 06.2019
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Prepared and served various food items in fast-paced environment.
Line Worker
Perdue Farms, Inc.
10.2017 - 04.2018
- Took on additional shifts during peak work periods to keep projects on schedule.
- Assisted quality assurance by inspecting items and removing defective parts.
- Maintained maximum organization and productivity by properly sorting project components on work tables.
- Inspected final products to assess compliance with quality standards and established tolerances.
Cook/Prep
Sonic Drive-In
12.2016 - 09.2017
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
Education
Associate - Medical
Virginia College
Macon, GA12.2018
High school or equivalent -
Northside High School
Warner Robins, GA05.2008
Skills
- Restaurant Experience
- Manufacturing
- Leadership
- Mechanical Knowledge
- Serving Experience
- POS
- Landscaping
- Computer Skills
- Baking
- Microsoft Word
- Painting
- Conflict management
- Assembly
- Microsoft Office
- Knife skills
- Food Preparation
- Food Production
- Power Tools
- Kitchen Management Experience
- Catering
- Busser
- Cooking
- Culinary Experience
- Computer Literacy
- Moving
- Food Safety
- Landscape maintenance
- Forklift
- Kitchen
- Customer service
- Electrical experience
- Inventory Control
- Restaurant Management
- Pallet jack
- Host/Hostess
- Line cook
- Construction Experience
- Chef
- Hotel experience
- Heavy lifting
- Construction
- Warehouse experience
Certification
- Food Handler Certification
- Driver's License
Timeline
Customer Service Representative
Alpine Access - Call Center
05.2023 - 08.2024
Customer Service Representative
Teleperformance
04.2020 - 09.2022
Chef
Thai Pepper
04.2018 - 02.2020
Cook/Prep
Burger King
11.2017 - 06.2019
Line Worker
Perdue Farms, Inc.
10.2017 - 04.2018
Cook/Prep
Sonic Drive-In
12.2016 - 09.2017
Associate - Medical
Virginia College
High school or equivalent -
Northside High School
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