Khadijah Myers
Florence,SC
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Cigna Insurance Companies
Florence, SC
11.2021 - 05.2023
- Managed client records
- Provided policy and service information
- Assisted customers with a warm and professional attitude
- Answered general questions
- Resolved customer information and complaints
- Responded to claim/billing inquiries
- Assist with making appointments
- Resolve insurance issues
- Assist with pharmacy inquiries
- Performed data entry for orders and customer information
- Set up client appointments
- Performed customer service surveys
- Answered calls from customers.
Manager
Bojangles
Florence County, SC
09.2016 - 10.2021
- Fix food, take orders, communicate with customers
- Communicate with customers and employees
- Give direction and leadership
- Comply and fix customer complaints
- Supervised crew
- Responsible for customer relations
- Handled day-to-day operations
- Made daily deposits
- Handled opening and closing of restaurant.
Education
South Florence High School
06.2018
Skills
- Kitchen Management Experience
- Customer Service
- Phone etiquette
- Store Management Experience
- Team Member
- Cooking
- Retail sales
- Supervising Experience
- Kitchen Experience
- Restaurant Management
- English
- Inventory Control
- Food Safety
- Cleaning Experience
- Communication skills
- Shift Management
- Fast Food
- Food Prep
- Mac OS
- IOS
- Serving Experience
- Technical Support
- Food Service
- Data entry
- Restaurant Experience
- Meal Preparation
- Freight dispatcher - 1 year
- Management
- Account Updating
- Paperwork Processing
- Information Security
- Call Management
- Appointment Scheduling
- Scheduling
- Data Entry
- Complaint Resolution
- Data Collection
- Product Knowledge
- Inbound and Outbound Calling
- Positive and Professional
- Report Preparation
- Conflict Mediation
- Computer Proficiency
- Research
- Professional Telephone Demeanor
- Typing Proficiency
- Customer Consulting
- High-Energy Attitude
- Customer Relationship Management (CRM)
- Prioritization
- Call Center Operations
- Client Relations
- Microsoft Excel
- Microsoft Office Suite
- Follow-Up Skills
- Problem-Solving Abilities
- Reading Comprehension
- Quality Assurance Controls
- Grammar
- Active Listening
- Staff Training
- Office Equipment Proficiency
Certification
- Serve safe.
- Freight dispatcher
- Medicare parts ABCD
Remote Work Setup
High-speed and reliable internet connection dedicated home office space with a quiet environment for focused work.
References
Available upon request.
References
References available upon request.
Timeline
Customer Service Representative
Cigna Insurance Companies
11.2021 - 05.2023
Manager
Bojangles
09.2016 - 10.2021
South Florence High School
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