Andrew J Houghton
Attica
Summary
Internal Cintas candidate with extensive leadership, operational, and customer facing experience. Currently serving as a Route Specialist - First Aid & Safety supporting the F49 territory. Seeking promotion to Service Manager - First Aid & Safety, to lead service teams, ensure safety, drive operational performance, and deliver world class customer experiences.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Route Specialist - First Aid & Safety
Cintas Corporation
Rochester
11.2024 - Current
- Manage route schedules for efficient delivery of Cintas First Aid & Safety products.
- Coordinate with drivers to ensure timely and accurate service.
- Analyze customer needs to optimize route planning and logistics.
- Provide route coverage and service continuity across the F49 territory.
- Perform eyewash installations, service and compliance checks, including new customer builds (Moog)
- Support Service Representatives in the field and independently resolve customer issues.
- Assist Leadership with coverage gaps, inventory readiness, training of new Service Representatives, and fleet coordination.
- IST Certified - Installs and Water Breaks; IST Certified - Ice Machines.
Cyber Security Consultant in Training
SecOps
Rochester
01.2024 - Current
- Skilled in ServiceNow and IT process automation, holding advanced certifications in Change Management and Knowledge Management, with an Associate System Administrator certification.
New York State Territory Manager
TW Metals LLC
LeRoy
11.2022 - 12.2023
- Established a list of potential customers from multiple sources to build a strong sales lead database.
- Cultivated and maintained strong customer relationships via personalized calls and leveraging internet-based resources, ensuring a competitive edge in the market.
- Created detailed reports for business transactions, interactions, and expenses.
- Maintained profitable business relationships within the sales territory.
- Managed sales process from quoting to after-sales service.
- Contacted suppliers regarding purchasing matters, including resolving billing issues, verifying test reports, and handling freight claims.
Safety Sales Representative
Cintas First Aid and Safety
Rochester
06.2021 - 11.2022
- Developed and fostered strong customer relationships, ensuring ongoing satisfaction and loyalty.
- Proactively replaced used or outdated safety products and conducted servicing for equipment requiring regular maintenance, ensuring optimal functionality and compliance.
- Employed a consultative sales approach, identifying customer needs and recommending products that enhanced safety measures and ensured OSHA compliance.
- Ensured adherence to OSHA regulations by offering and promoting products that facilitated compliance with safety standards.
Deputy Sheriff
Wyoming County Sheriff Department
Wyoming
03.2014 - 06.2021
- Patrolled, responded to emergencies, and enforced laws in assigned Wyoming County areas for public safety.
- Investigated incidents, collected evidence, and prepared detailed reports leading to successful case resolutions.
- Ensured safe and efficient traffic flow by directing traffic, enforcing laws, managing accident scenes, and coordinating with emergency services.
- Participated in community events, addressed concerns, and collaborated with residents to enhance community safety and build positive relationships.
- Responded promptly to emergencies, managed crisis situations, coordinated responses, and provided aid to victims, ensuring public safety, and maintaining order during critical incidents.
- Received ongoing law enforcement training to enhance readiness and skills.
- Coordinated with peers, law enforcement, and stakeholders to ensure a unified approach to law enforcement in Wyoming County.
- Retired
Deputy Sheriff
Orleans County Sheriff Department
Orleans
07.2013 - 03.2014
- Patrolled assigned areas of Orleans County, responded to emergencies, and enforced local, state, and federal laws.
- Conducted investigations, gathered evidence, and interviewed witnesses to successfully resolve cases.
- Handled emergencies, and crisis situations while ensuring public safety.
- Collaborated with colleagues and stakeholders to maintain a unified approach to law enforcement in Orleans County.
- Maintained accurate records, prepared detailed reports, and documented incidents according to protocols and legal standards.
Police Officer
Attica Police Department
Attica
05.2001 - 07.2013
- Patrolled and responded to emergency calls, enforcing local, state, and federal laws.
- Handled emergencies efficiently, coordinated responses, and provided aid to victims while ensuring order.
- Collaborated with departmental peers, allied agencies, and stakeholders to coordinate law enforcement initiatives.
- Maintained accurate records, prepared comprehensive reports, and documented incidents in adherence to departmental guidelines and legal requirements.
Police Officer
Corfu Police Department
Corfu
05.2000 - 10.2012
- Ensured public safety and order by patrolling, responding to calls, enforcing laws, and preventing criminal activities.
- Directed traffic, enforced traffic laws, and managed accident scenes, ensuring public safety, and collaborating with emergency services when necessary.
- Participated in community outreach programs to foster positive relationships with residents and address their concerns.
- Coordinated responses, managed crisis situations, and assisted victims and the public.
- Investigated crimes, accidents, and incidents. Gathered evidence, interviewed witnesses, and prepared detailed reports for legal proceedings.
Court Security Officer
Town of Pembroke
Pembroke
04.2009 - 06.2012
- Screened individuals entering court premises, operated security equipment, and enforced access control measures.
- Effectively communicated and employed conflict resolution skills to defuse tense situations, handle disputes, and maintain decorum within the court environment.
- Collaborated with law enforcement agencies to provide support during legal proceedings and security incidents.
- Assisted with courtroom logistics and proceedings to ensure efficiency.
Undercover Drug Task Force
Wyoming County
Wyoming
12.2005 - 04.2012
- Conducted covert operations to infiltrate drug trafficking networks, gathering intelligence, and facilitating arrests, contributing significantly to disrupting illicit drug distribution networks.
- Employed advanced surveillance techniques, gathered critical intelligence, and documented actionable information on drug-related activities, aiding in successful operations and arrests.
- Contributed pivotal evidence for successful prosecutions by penetrating criminal organizations, establishing informant networks, and conducting controlled drug buys.
- Collaborated with multiple agencies, and prosecutors to share intelligence and dismantle drug networks.
- Provided credible and articulate courtroom testimony, presenting evidence and findings, in support of successful prosecution of drug offenders.
Park Police
New York State Park Police
Letchworth
05.2002 - 09.2002
- Built positive relationships with visitors and patrons through effective communication and engagement initiatives.
- Coordinated emergency operations and provided aid during natural disasters within park boundaries.
- Collaborated with law enforcement agencies, park management, and other stakeholders to coordinate efforts, share information, and ensure a cohesive approach to park security and safety.
- Documented incidents and maintained accurate records in compliance with protocols and legal requirements.
- Enforced Park laws and regulations through patrols, investigations, and emergency responses to ensure safety and compliance.
Loss Prevention Leader
Ames Department Store
Alden
01.2000 - 05.2001
- Conducted internal investigations and surveillance, ensuring compliance, and minimizing losses.
- Evaluated operations and inventory control, reported to management, performed inspections, and promoted a culture of integrity within the store.
- Supervised loss prevention staff, ensuring excellent customer service, and training, and providing input on performance and disciplinary matters.
Loss Prevention Manager
KMART Corporation
Batavia
11.1997 - 01.2000
- Created risk prevention strategies based on detailed assessments to minimize potential losses.
- Interviewed and conducted investigations into potential theft or shoplifting suspects, employing investigative techniques to uncover and resolve instances of loss.
- Implemented measures to reduce financial losses related to vandalism, theft, injuries, and accidents, safeguarding assets, and minimizing liabilities.
- Coordinated and communicated with government agencies to take legal action, preventing loss and ensuring compliance in a retail setting.
Education
Genesee Community College
Batavia, NYSurry Community College
Dobson, NCSkills
- Investigation
- Adaptability
- Conflict Resolution
- Sales Expertise
- Crisis Management
- Organizational Skills
- Customer Relationship Management
- Risk Assessment and Management
- Leadership
- Communication
- Collaboration
- Product Knowledge
- ServiceNow Platform Management
- IT Process Automation
- Incident and Problem Management
Certification
- ServiceNow Certifications, 04/01/24, Approval Management: Configuring and managing approval processes., CAB Workbench: Managing IT changes via Change Advisory Board workbench., Creation and Scope: Initiating and defining change requests., Change Management Overview: Understanding of change management processes.
- Knowledge Management Certifications, 04/01/24, Dot-walking in ServiceNow: Navigating complex data structures for effective data retrieval., Knowledge Creation: Creating and managing knowledge., Social Q&A: Utilizing social features for knowledge sharing., Knowledge Management Overview: Overview of knowledge management practices.
- General IT and Administration Certifications, 03/01/24, Associate System Administrator: Fundamental administrative functions on ServiceNow., Flow Designer: Introduction: Automating business processes., Incident Management Next Experience: Managing incidents using the latest frameworks., Problem Management Next Experience: Resolving IT service problems.
- Additional ServiceNow Accreditations, 03/01/24, RiseUp with ServiceNow Bootcamp Accreditation: Intensive training in ServiceNow applications., ServiceNow Administration Fundamentals On Demand: Setup, configuration, and administration., Micro-Certification - Welcome to ServiceNow: Essentials of the ServiceNow platform.
Accomplishments
- Implemented ServiceNow solutions that enhanced IT service delivery and operational efficiency.
- Led IT process automation initiatives that resulted in significant time and cost savings across departments.
Awards
- American Police Hall of Fame Silver Star for Bravery, 04/01/07
- Attica Police Department Medal of Honor, 04/01/07
- Wyoming County Sheriff Department Medal of Merit, 03/01/07
Timeline
Route Specialist - First Aid & Safety
Cintas Corporation
11.2024 - Current
Cyber Security Consultant in Training
SecOps
01.2024 - Current
New York State Territory Manager
TW Metals LLC
11.2022 - 12.2023
Safety Sales Representative
Cintas First Aid and Safety
06.2021 - 11.2022
Deputy Sheriff
Wyoming County Sheriff Department
03.2014 - 06.2021
Deputy Sheriff
Orleans County Sheriff Department
07.2013 - 03.2014
Court Security Officer
Town of Pembroke
04.2009 - 06.2012
Undercover Drug Task Force
Wyoming County
12.2005 - 04.2012
Park Police
New York State Park Police
05.2002 - 09.2002
Police Officer
Attica Police Department
05.2001 - 07.2013
Police Officer
Corfu Police Department
05.2000 - 10.2012
Loss Prevention Leader
Ames Department Store
01.2000 - 05.2001
Loss Prevention Manager
KMART Corporation
11.1997 - 01.2000
Genesee Community College
Surry Community College